Billing Analyst (Hybrid of Choice) at Independence Blue Cross LLC in Philadelphia, Pennsylvania

Job Description:

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.  

Job Summary:

A successful candidate in this role will exhibit proficiency in taking initiative, attention to detail, communication (verbal and written communication), process orientation, financial systems knowledge, teamwork and accountability.

Specific Duties:

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  • Responsible for reviewing and processing invoices, and reconciling customer accounts.
  
  
  • Take ownership of the billing process and suggest improvements to the process
  
  
  • Perform Billing Account Maintenance and Invoicing as directed by management.
  
  
  • Participate in continuous process improvements efforts.
  
  
  • Review and resolve invoice issues.
  
  
  • Interact with all internal and external partners across multiple related departments as needed.
  
  
  • Document specific customer issues (over/under payments, setup issues, etc.).
  
  
  • Escalate setup and billing issues to appropriate levels of management.
  
  
  • Coordinate with Senior, Lead and Supervisor on resolution of invoice errors.
  
  
  • Effectively resolve any issue as directed by Senior, Lead and/or management.
  
  
  • Identify, track, report trends and escalate issues to appropriate levels of management.
  
  
  • May perform other duties as required by management.
  
  
  
  

Knowledge Summary

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  • Understanding of Billing, Finance, and Operations within the Healthcare industry.
  
  
  • Ability to think critically and resolve problems.
  
  
  • Strong attention to detail and the ability to succeed in a high paced environment.
  
  
  • Proficient with Microsoft Excel, Word, PowerPoint and Outlook.
  
  
  • Good written and verbal communication skills.
  
  
  • Ability to multi task and prioritize activities
  
  
  
  

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  Education & Experience
  
  
  • Bachelor’s Degree in a Business-related field or equivalent work experience preferred.
  
  
  • Minimum 1 - 2 years working within a Billing, Finance or, Operations Department.
  
  
  • Billing experience in a Healthcare Industry preferred.
  
  
  • Hybrid of Choice: Independence has implemented a “Hybrid of Choice” model which provides our associates with the flexibility to choose whether to work remotely, work in the office every day, or work in the office on certain days at their discretion. However, management may require our associates to work from Independence’s physical office locations on certain occasions. This role is designated as a role that fits into the “Hybrid of Choice” model. While associates may work remotely, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.