HR Specialist II at Shellpoint Mortgage Servicing in Greenville, South Carolina

Job Description:

Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Primary Function

The Human Resources Specialist II is a core member of the HR Business Partner Team, serving as the first point of contact for employee inquiries, having responsibility for managing employee transactions, and troubleshooting issues as it relates to the employee life cycle, data, HR audit and reporting capabilities.

Principal Duties

Transaction Management

• Manage HR Business Partner service tickets and related inquiries, monitor queue, route functional inquiries (Benefits/ Payroll), follow up on open tickets and escalate issues to HR Business Partners as appropriate.


• Process updates to employee life cycle data to include employee updates, job changes and the processing of employment actions.


• Process terminations and off-boarding requests.


• Update employee files to ensure timely processing and accuracy of data.


• Prepare reduction-in-force packages; process separations and related payouts.


• Track and process employee payments. Audit and reconcile as needed.


• Manage Caliber Transition Inbox; respond and/or re-route correspondence and related issues as appropriate.


• Process verifications of employment as needed.


• Perform wage audits and other compensation reviews as needed.


• Update and maintain job descriptions; ensure network files and HRIS systems are updated; support job description development as needed.

Issues Management

• Manage employee questions and inquiries; serve as first point of contact as needed for the HRBP Team.


• Manage Tier One issues; intake/ respond to HR policy/ process inquiries.


• Route escalated issues to HR Business Partners and/or Functional Partners as appropriate.


• Follow up on redirected issues; close tickets upon resolution.


• Coordinate unemployment data gathering and unemployment hearings.

Reporting/ Data/ Audit Workflow

• Manage entry and tracking of pending requisitions.


• Conduct I-9/ employment file audits.


• Monthly audit of share drive, file clean up and document maintenance.


• Performance tracking and reporting; parse data and format reporting by line of business (LOB).


• Talent review data capture and reporting.


• HR program adherence/ tracking for various programs to include goal setting, performance management, etc. . . .


• LOA report management and distribution.


• Exit Survey data management and reporting.


• HR Business Partner service ticket reporting and analysis. Trending of service levels and issues type.


• Facilitate completion of BLS report & EEO-1 report.


• Audit compensation reports, remediate errors; support ad-hoc reporting as appropriate.

Additional Responsibilities

• Support employee/ organization communication efforts.


• Assist with development and coordination of HR jobs aids.


• Document internal workflows and processes; update as needed.


• Ensure compliance with Caliber policies, processes, and practices.


• Maintain a current knowledge of federal, state, and local employment practices and labor laws; assess activities for compliance.


• Develop internal/ external relationships to support the execution of individual and department functions.


• Perform other Human Resources related responsibilities as assigned.

Education and Experience Requirements

• Bachelor's degree in Business Management, Human Resources or related field (or equivalent combination of HS diploma and experience).


• 1-3 years of Human Resource experience preferred.


• Previous experience working in a high volume, customer service-oriented, team environment.


• Experience with HRIS systems (e.g., ADP, Workday) preferred.

Knowledge, Skill, and Ability Requirements

• Strong interpersonal, oral and written communication skills.


• Solid analytical capabilities, decision making skills and ability to exercise appropriate judgement.


• Strong organization skills; ability to effectively prioritize workflow from multiple sources.


• Ability to multi-task, work with a sense of urgency and flex to the work style of others.


• Strong quality orientation with an attention to detail and commitment to accuracy.


• High learning agility; strong initiative; self-starter with a positive attitude.


• Collegial work style, team-oriented. Peer leadership.


• Strong sense of integrity and ability to maintain confidentiality of information.


• Self-directed; accountable.


• Solid project management skills; ability to develop reoprting and manage large sets of data.


• Strong financial and technical acumen; advanced skills in MS Word, Excel and PowerPoint.

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks :
* 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
* 9 Paid Holidays
* Employee Engagement Activities

Company Benefits :
* Medical (including Health Savings Account & Flexible Savings Account)
* Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan

* Performance-based Incentives
* Pet Insurance

* Advancement Opportunities

Newrez NOW:

* Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
* 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
* Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

* Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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