Case Manager NSGL at Goodwill Industries of SE WIS in Great Lakes, Illinois

Job Description:

The Case Manager NSGL implements strategies to achieve the goals for the organization and employment support and training for Goodwill Workforce Development program participants and trainees.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and employment support and training for Goodwill Workforce Development program participants and trainees. Sustains policies, procedures and programs. Typically works on projects and tasks that span 3 - 12 months.

PRINCIPAL DUTIES:

1. Assess program participants for job readiness, education and training needs, and support needs. Develops, implements, and monitors individualized development plans by establishing appropriate goals and objectives for program participants.

2. Responsible for on-the-job-training of new employees, as part of the training team. Provides job-related guidance and support in the areas of career exploration, social and emotional skill awareness, professional appearance, appropriate workplace behavior, attendance. Facilitates referrals to other services (social services, mental health, housing, medical, child care, financial, etc.) as needed.

3. Audits employee's attendance against Goodwill's attendance policy. Analyzes progress towards goal achievement for assigned program participants. Attendance reports, phone calls, and individual meetings are used to monitor progress. Participates in corrective action meetings with galley management.

4. Writes regular case notes to record information needed for annual Ability One Individual Employee Evaluations. Accurately reviews and documents program plans on a regular basis and completes other necessary records for all assigned program participants. Utilizes advanced knowledge to address confidential matters on a daily basis.

5. Maintains effective communication and professional working relationships with individuals, referral sources, families and Goodwill staff. Interacts on a daily basis with galley management, human resources, scheduling, transportation, interpreting, intake, uniforms, base access and process review teams to address the needs of participants. Has working knowledge of community resources and assists participants in contacting them as needed. Works with human resources in regard to FMLA, policy issues, benefits, etc.

6. Organize meetings with internal staff to promote communication and consistency.

7. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

8. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.

9. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

10. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

11. Responsible for completing other projects/initiatives/duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 3 years' experience.

2. Educational background in vocational rehabilitation (social work, counseling, psychology, special education or similar course of study) to support individual eligibility evaluations and to develop appropriate individual development plans.

3. Prior experience working with persons with disabilities and disadvantages preferred.

4. Knowledge of job training methods, techniques, and principles preferred.

5. Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word) and ability to learn and effectively use various Workforce Development Information systems.

6. Must have a valid driver's license.

7. Bilingual, Spanish or American Sign Language preferred.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

(SEW) (NSGL)