This job posting is for future openings. The timeline for the actual interview/hire process is dependent upon organization need. If you are interested in being contacted regarding this position when there are openings in the future, please ensure to attach a full resume or include all your prior work history, education and other qualifications for future consideration.
The Pre-Visit Specialist I:
provides scheduling, pre-registration and other pre-visit revenue cycle services and a variety of general information requested by our customers
provides aforementioned services for various service lines and modalities across the organization per physician orders/referrals and / or customer calls or inquiries with an emphasis on exceptional customer experience
schedules appointments in accordance with physician and / or patient requests with emphasis on filling first available appointment and considering payer pre-authorization time-frames
informs patients of any/all necessary pre-procedure preparations including any procedure pre-requisite requirements
coordinates appointments using multiple HIS (Health Information Systems), provider schedules, software tools, and data repositories and completes all necessary follow up to ensure a seamless patient experience
pre-registers patients at the time appointments are scheduled, including collecting accurate and complete demographic and billing information, verifying insurance coverage and benefits, reviewing Medicare medical necessity, providing out-of-pocket payment estimates and collecting copay and other patient financial responsibility, satisfying regulatory requirements and providing wayfinding guidance/instructions to patients to ensure arrival at their designated point of service
The Pre-Visit Specialist supports the health system’s mission, vision, and values of patient centric care and understands how he or she contributes to the health system’s vision of achieving that commitment to patients, their families and the community.
Education Requirements:
High School Diploma or equivalent required
Associates degree or higher education preferred
Experience Requirements:
Customer service experience
Proficiency with computer systems, software programs (Microsoft Office), telephones and other office equipment
Previous experience in general clerical office or administrative duties or applicable classwork may be substituted
Preferred Experience:
Previous experience in hospital, healthcare practice or health insurance company
Some benefits of working at Augusta Health include:
Insurance package including health, dental, and vision
Retirement savings helping you to plan for your future
Generous paid time off to promote work life balance
Free onsite parking
24/7 armed security to ensure your safety
Shift and weekend differentials
Flexible scheduling
Clinical ladder career path program
Shared governance
Tuition reimbursement
Onsite child care
Augusta Health Fitness Reimbursement Program
Individualized orientation with dedicated preceptor
Onsite credit union
Employee discounts including the cafeteria, gift shop, pharmacy, and movie tickets
Equal Opportunity Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.