Posted in General Business 5 days ago.
Type of Requisition:Regular
Clearance Level Must Currently Possess:Secret
Clearance Level Must Be Able to Obtain:Secret
Suitability:No Suitability Required
Public Trust/Other Required:
Job Family:Help Desk
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Help Desk Specialist joining our team to support the National Guard activities in Arlington, VA.
At GDIT, people are our differentiator. We are seeking a customer service centered mobile device technician to provide timely and professional support to users. To be successful in this position you need to be collaborative and willing to work within a team. While you will need to be a self-starter, completing tasks on your own, working together is critical in this role. You will be interfacing with users and senior staff. Therefore, you should be articulate in your communications. You will need to explain technical intricacies to end users in a way that is easily understood. You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism. Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software.
o Proactively check help desk queue for new emails and create and assign Remedy tickets for those emails.
o Ensure that tickets are actively being worked on and updated, and that no tickets are unassigned
o Escalate tickets as needed.
o Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.
o The resolution shall be in sufficient detail to allow another support technician, not familiar with the problem, sufficient information to resolve the same or similar problem without extensively researching the issue again.
o Notify the team lead of all VIP requests for support that require additional resources which result in a delay of resolution
· If you start only with a Security+ ce, continued employment will be contingent on receiving the additional certification within 3 months after your start date.
WHAT GDIT CAN OFFER YOU:
● 401K with company match
● Challenging work that makes a real impact on the world around you
● Diverse, highly collaborative teams
Scheduled Weekly Hours:40
Travel Required:Less than 10%
Work Location:USA VA Arlington
Additional Work Locations:COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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