Hospital Distribution Spec at Vitalant in Elyria, Ohio

Job Description:

PRIMARY PURPOSE: 

Under direct supervision, receives orders for blood and blood products prepares blood and blood products for shipment, and delivers those products to hospital customers.  Supports more complex blood center operations such as product labeling and transformation and recovered plasma shipments.

DUTIES AND RESPONSIBILITIES:

Performs all assigned duties in compliance with internal SOPs and external regulations. Responsible for bringing compliance issues to the attention of management.

Provides value for the customer by supporting departmental and individual goal achievement, effective communications, process improvement and compliance. 

Demonstrates respect for all team members by seeking input on processes and problem solving, communicating key information, collaborative teamwork and supporting a culture of diversity.

Receives prepares, and ships routine, ASAP and STAT orders for blood and blood products.

Selects appropriate blood components for order accuracy to include product type, ageing, and any requested criteria.   Conducts a visual inspection of each product prior to packing to ensure there are no abnormalities. Packs blood components in specified configuration and storage container required by validation.

Professionally and safely delivers blood product orders to Vitalant hospital customers using a company vehicle.  May deliver products and packages to airport cargo desks and Vitalant sites.   Conforms with required delivery timeframes to meet logistics parameters and customer expectations.  

Communicates with customers around order fulfillment, order turn-around times, estimated arrival time, product availability, or other questions or concerns customers may have.  Escalates customer concerns as appropriate to department leadership, or medical representatives.

Maintains accurate hospital services records. Accurately records transactions and processes associated fees.

Monitors all storage requirements and updates applicable records and charts.  Performs quality control of storage equipment and shipping procedures.

Maintains hospital services equipment, vehicles and work area including periodic preventative maintenance.

Supports logistics by scheduling third-party carrier pickups; following up on late shipments, product and supply movement inside Vitalant; and supporting local operations with supply movement as needed.

Receives, inspects and determines acceptability of blood components. Initiates quarantine and/or blocked distribution for suspected non-conforming products.

Performs product labelling and product transformation, such as irradiation, to support customer order fulfillment.  

Assists management in performing equipment validation, including, but not limited to, completing appropriate documentation, process verification, and adhering to the timelines and specifications of the validation.

Labels, boxes and ships recovered plasma.  Verifies shipments in collaboration with vendor at time of pick-up.

Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

Knowledge/Education

High school graduate or GED required.  

Ability to read and write English required.  

Licenses/Certifications

Valid in–state driver’s license required.

Experience

Prior experience in a laboratory, technical manufacturing or other regulated environment preferred.

Minimum (1) year of customer service experience required.  

Driving experience in a business environment preferred.

Prior inside delivery experience or face-to-face customer service experience preferred.

Healthcare industry experience preferred.

Skills/Abilities

Good communication and customer relations skills in order to deal effectively with customers and staff. Demonstrated excellent verbal skills. 

Detail oriented to ensure accuracy on paperwork and ensuring all required processes are followed. Must be comfortable with mobile device/technology. 

Positive team-oriented attitude.

Ability to work independently with ability to make sound decisions.  Willingness and judgement to escalate problems and issues to management as needed.  

Computer skills required.  

Able to work on-call, various shifts including evenings, weekends, holidays and overtime. 

Must be able to work in various weather conditions. 

Able to meet all physical requirements with or without accommodation. 

Must possess a good driving record. 

Travel within the blood center service area required.

As an essential operation to the nation’s healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community.   

Vitalant requires employee’s to be fully vaccinated as a condition of employment. Individuals applying for this position should be prepared to comply with Vitalant’s Covid-19 vaccination policy unless an approved exemption exists prior to the start of employment. Compliance with Vitalant’s COVID-19 policy will require individuals to complete one of the following:

• Receive the first shot of a two-dose vaccination series to start employment, and the second shot of the series within 8 weeks of the first


• Receive the first and final shot of a single-dose vaccination prior to the start of employment