Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Operational Training Consultant is responsible for supporting new hire training through by conducting work checks for the UIC, UCS, UIC2, and Full Service Representative positions within Equifax. This position would also act as a subject matter expert for employees answering individual questions through Ask Claims Training. Some training development or presentation may also be required.
What you'll do
Support training by completing new hire work checks-identifying strengths, new concepts, as well as developmental opportunities
Establish and maintain standards surrounding reduction of work checks based on proven mastery of concepts
Utilize findings to support training creation in order to add value to the program
Serve as a general subject matter expert for all employees answering questions through Ask Claims Training
Maintain and update training materials, resources, job aids
Facilitate supplemental individual or small group training as needed
React quickly to find solutions when met with training constraints (time, resources, multiple priorities) and easily adapt to change
Attend work regularly, start and end sessions on time, and manage time effectively
Generate ideas and training classes to enhance the overall Claims Training program
Effectively communicate important procedural and technology updates to UC/EWS
Minimum Education and/or Experience:
UC experience required, with ideal candidate knowledgeable on UIC, UCS, UHC
Bachelor's Degree preferred; education level is negotiable in light of greater experience in the job functions for which they are training
Prior leadership, presentation, and training experience preferred
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.