Executive Director at Primrose Retirement Communities in Lancaster, Ohio

Job Description:

Primrose Retirement Communities began over 30 years ago with a simple mission - to honor our seniors by offering a variety of healthy, happy lifestyle options.

 

By getting the right people on the team at all levels of the organization and by making work fun, we create a culture where the best people want to work, residents want to live, and the core values of Accountability, Relentless Improvement, Embrace Change, Respect and Passion are embraced.

 

Are you one of the ‘right people’?

 

The Executive Director oversees daily operations and ensures overall success of the retirement community.  This includes effective management of staff and delivery of high-quality services to our residents and their families.  

 

Job Duties:

Quality Care & Services

• Ensures continuity and consistency in both delivery and quality of services, which includes nursing care, resident engagement, dining services, housekeeping, and general maintenance of the community

Resident & Family Relations

• Builds positive relationships with residents and their families, encourages effective communication by promoting an open door policy, and addresses questions, concerns and grievances in a timely, professional manner

Fiscal Management

• Develops, implements and administers budget, ensuring food, supply and labor costs are within budgeted parameters, and addressing expense variances


• Responsible for overseeing all business-related activities such as bank deposits, rent recaps, monthly bills, payroll, etc.

Sales & Community Outreach

• Supports Sales Director in successfully executing sales process, achieving and maintaining occupancy goals, and achieving targeted monthly revenue.


• Establishes a positive working relationship with regulatory agencies, ombudsman, and other community advocates


• Maintains involvement in the community at large as a senior living leader by participating in outreach activities, such as giving presentations and engaging in various networking opportunities with local organizations and professional referral partners

Supervisory/Personnel Management

• Provides effective leadership to departmental leaders and their teams in upholding all company policies, as well as the Primrose Mission and Core Values


• Oversees employee onboarding program and ensures new hire and annual staff training requirements are met according to both state standards and Primrose standards.


• Responsible for the oversight and performance of all community departments- evaluates performance, provides feedback, and applies disciplinary actions in compliance with company policies

Safety Compliance

• Responsible for ensuring all department heads participate in monthly “Quality Assurance” meetings, and monthly QA reports are completed and shared with Regional Managers


• Responsible for community’s compliance with mandated safety practices, including proper execution and documentation of monthly fire drills and fire extinguisher/smoke detector inspections.


• Responsible for compliance with workers’ compensation program and OSHA requirements, ensuring proper reporting and documentation for all workplace injuries and illnesses.

Additional Duties

• Perform any other reasonable related duties as assigned by Regional Operations Manager.

 

Qualifications: 

• Bachelor’s Degree in healthcare, gerontology, business, or related field


• Three or more years working in the senior living industry


• Demonstrated work experience in leadership and supervisory role with increased levels of responsibility in operational activities


• Knowledge of federal, state and local laws, rules and regulations as they relate to the senior living industry


• Must meet any qualification requirements for Executive Directors as mandated by state regulations, where applicable


• Ability to interpret financial statements and administer a set budget


• Ability to successfully multi-task and prioritize details and daily tasks, while also engaging in “big picture” thinking


• Ability to be on-call for emergencies and responsive to urgent needs of the community


• Must pass all health requirements, background check, and drug screen

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