Wholesale Application Support Associate at Federal Reserve Bank (FRB) in New York, New York

Job Description:

Company

Federal Reserve Bank of New York

Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.

The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance.

What we do: 

The Operations and Resiliency Group (ORG) aligns Functions with similar capabilities to strengthen relationships between teams that drive, sustain, and support many of FRBNY’s essential onsite operations. ORG is comprised of the following business lines - Cash and Custody and International Cash Services, which provide depository institutions access to currency and coin, and access to currency internationally (respectively), Reserve Bank Accounts and Services (RBAS), which manages the practices and policies related to the provision of master accounts and Federal Reserve Financial Services (FRFS) for all Second District financial institutions, the Bank’s Law Enforcement Unit and the Bank’s Business Continuity and Resiliency Function.

The Production Operations area is responsible for the 24/7 operation and administration of distributed payments systems supporting the WPO’s critical, high value, high availability Fedwire businesses.    In addition, this team is responsible for ensuring that the Fedwire Funds, Fedwire Securities, National Settlement Service, and Account Balance Services applications are available according to their business requirements while providing premium customer service to the Federal Reserve System districts and other application users. 

*This opening is on the evening shift, Tuesday – Saturday 4:00 pm EST – 12:30 AM EST*

Your role as Wholesale Application Support Associate:

• Monitors the Production Fedwire Applications and Operating Systems including the completion of the daily checklist of activities which are critical in meeting the Service availability target for customer processing. Identifies, resolves, and escalates issues and/or anomalies to senior management.




• Supports implementation of all environment and application changes to the Fedwire systems.




• Contributes to analysis and reporting on production problems and operational issues.




• Assists with projects, work group initiatives, and developing operational/technical procedures.




• Assists other staff members when a higher level of expertise is required for resolving a problem. Assists and advises staff regarding approaches to resolving system performance issues and problems.




• Assists internal and external Fedwire customers with updates and inquiries.




• Applies advanced knowledge of the system applications and business flows to resolve complex issues.




• Identifies and resolves issues, shares production operation activity, and escalates to senior management.




• Drafts technical test scripts for various application and contingency test activities.

What we are looking for:

• Experience in a computer technology or technical operations role with a customer service focus




• A base knowledge of critical production environments and payment systems. Knowledge of Fedwire® business is highly desirable.




• Experience with distributed computer processes and environments. Knowledge of distributed components such as UNIX, SQL, and WebSphere are desirable with capability and desire to expand expertise.




• Strong analytical, problem-solving, critical thinking and decision-making skills




• Strong written and verbal communication skills




• Advanced proficiency using standard business applications and software




• Experience working independently and collaboratively across all levels

Touchstone Behaviors set clear expectations for leading with impact at every stage of our careers and aspire to achieve in our continued growth and development.   
Communicate Authentically: Empathetically engage one another with direct and transparent dialogue and listening. Actively discuss viewpoints with respect and compassion in a timely and candid manner, taking into account verbal and nonverbal cues. Ask questions, learn from each other, and share information widely to move the Bank's work forward. 
Collaborate Inclusively: Inspire a diverse and inclusive environment that empowers others to contribute meaningfully. Intentionally bring a diverse set of people together to achieve positive business results. 
Drive Progress: Grow and adapt to changing priorities in the Bank. Experiment with new concepts and take appropriate risk to drive innovation. Remain curious and action oriented, navigating through ambiguity and uncertainty to drive outcomes. 
Develop Others: Equitably champion, mentor, and develop others to grow professionally. Demonstrate vulnerability and empathy to create a trusted environment. 
Take Ownership: Establish an environment of action and excellence by holding self and others accountable to execute to the highest standard. 

 

Benefits: 

Our organization offers benefits that are the best fit for you at every stage of your career: 

• Fully paid Pension plan and 401k with Generous Match 

• Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA) 




• Subsidized Public Transportation Program 




• Tuition Assistance Program  




• Onsite Fitness & Wellness Center 




• And more 

The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service. 

Candidates must undergo an enhanced background check and will be tested for all controlled substances prohibited by federal law, to include marijuana.

The successful candidate must be fully vaccinated against COVID-19, and receive a booster shot within 30 days of being eligible to do so, unless the Bank grants an exemption based on a medical condition or sincerely held religious belief.    

 

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. 

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Information Technology

Work Shift

Second (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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Salary:

$126,100.00

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