Senior Salesforce Administrator at ACLU in New York, New York

Job Description:

ABOUT THE JOB


The ACLU seeks a full-time position of Senior Salesforce Administrator in the Product & Technology (PTEC) Departmentof the ACLU's National office in New York, NY or Remote*.


The ACLU's Product & Technology team partners with departments across the ACLU in order to build and maintain innovative, robust and secure digital products and technical systems that accelerate the ACLU's mission as our nationwide guardian of rights and liberties. We are a team of engineers, designers, product managers and administrators who take pride in creating technical solutions that help raise money, get our message out in the world, mobilize our supporters, and manage our data with integrity.

Reporting to the Associate Director, Product Management, the Senior Salesforce Administrator will support the advocacy, fundraising, communications, and programmatic needs of ACLU's nationwide team by designing systems to proactively identify and triage issues, troubleshooting and resolving issues, and building new functionality. The Salesforce Admin will work to enhance the ACLU's usage of Salesforce through an 'Admin First Approach' guiding the team toward solutions that live in configuration rather than custom code.

*Note: this position may be approved for remote work from a different U.S. location



RESPONSIBILITIES

• Perform Salesforce administrative functions, such as the creation and configuration of users, custom objects, fields, reports, triggers, etc.
• Serve as tier 2 subject matter expert to debug complex technical issues, delivering appropriate immediate fixes & long-term solutions
• Create and update Salesforce system documentation
• Uphold defined business practices and a high standard in data quality and integrity
• Solve problems while considering organizational guidelines and strict confidentiality
• Exhibit customer empathy in identifying and building solutions to address user needs
• Develop an understanding of ACLU and fundraising specific business processes
• Thrive in a constantly-changing work environment with a commitment to get up to speed quickly and a flexible mindset
• Engage in special projects and other duties as assigned
• Center principles of equity, inclusion, and belonging in all work, embedding the values in program development, policy application, and organizational practicesand processes
• Demonstrate a commitment to the mission of the ACLU
• Demonstrate a commitment to diversity within the office using a personal approach that values all individuals and respects differences in regards to race, ethnicity, age, gender identity and expression, sexual orientation, religion, disability and socio economic circumstance
• Demonstrate a commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts

EXPERIENCE & QUALIFICATIONS

• A deep expertise in Salesforce's technical and functional capabilities, and the interest in staying on top of Salesforce updates
• Strong written and verbal communication skills working with a cross-functional set of stakeholders (support, training, end users, product managers, and developers)
• Demonstrated proficiency with Salesforce objects, fields, page layouts, workflows, process builder, validation rules, permissions, roles, reports, dashboards, and logical formulas
• Experience with data analysis and report creation
• Experience working with a support & training team and directly with end-users
• Experience with fundraising practices in non-profit organizations (ie: experience working with NGO Connect or Salesforce NPSP)
• Strong project management skills
• Current Salesforce Administrator Certification

COMPENSATION


The annual salary for this position is $96,711 (Level H). This salary is reflective of a position based in New York, NY. This salary will be subject to a locality adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting. Note that most of the salaries listed on our job postings reflect New York, NY salaries, where our National offices are headquartered.



ABOUT THE ACLU


The ACLU dares to create a more perfect union - beyond one person, party, or side. Our mission is to realize this promise of the United States Constitution for all and expand the reach of its guarantees.

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it's ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach.

Equity, diversity, and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization - one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression and anti-racism internally as we are externally. Because whether we're in the courts or in the office, we believe 'We the People' means all of us.

The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. Black people, Indigenous people, people of color; lesbian, gay, bisexual, transgender, queer, and intersex people; women; people with disabilities, protected veterans, and formerly incarcerated individuals are all strongly encouraged to apply.

The ACLU makes every effort to assure that its recruitment and employment provide all qualified persons, including persons with disabilities, with full opportunities for employment in all positions.

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.


The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.



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