Administrative Assistant at BEACON HEALTH SYSTEM in Granger, Indiana

Job Description:

• Reports to the Director of Managed Care. Assists in the pre-certification and credentialing processes. Represents Managed Care Services in a highly positive manner and provides visitors and callers with reasonable assistance with the utmost regard for customer service and guest relations.

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  MISSION: We deliver outstanding care, inspire health, and connect with heart.


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  VALUES: Trust. Respect. Integrity. Compassion.


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  SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

• • Completing other job-related assignments and special projects as directed.

• Associate complies with the following organizational requirements:

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  • Attends and participates in department meetings and is accountable for all information shared.
  
  
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  
  
  • Completes annual employee health requirements within established timeframes.
  
  
  • Maintains license/certification, registration in good standing throughout fiscal year.
  
  
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  
  
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  
  
  • Adheres to regulatory agency requirements, survey process and compliance.
  
  
  • Complies with established organization and department policies.
  
  
  • Available to work overtime in addition to working additional or other shifts and schedules when required.
  
  


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  Education and Experience
  
  • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree with courses in business, health administration, nursing or a related field. A minimum of two to three years of successful experience in the health care industry, health care customer service or an office position where customer service skills were utilized. Medical terminology knowledge preferred.
  
  Knowledge & Skills
  
  
  
  • Requires working knowledge of medical terminology and ICD-9 and CPT-4 reference material.
  
  
  • Requires the ability to operate office equipment (copier, fax machine, calculator, etc.) specific to the department's needs.
  
  
  • Demonstrates well developed computer skills (i.e., data entry, word processing, spreadsheets and database applications).
  
  
  • Demonstrates strong verbal and written communication skills in order to communicate effectively with various contacts.
  
  
  • Demonstrates effective interpersonal skills necessary to interact in a professional and customer service-oriented manner.
  
  
  
  Working Conditions
  
  • Works in an office environment.
  
  Physical Demands
  
  • Requires the physical ability and stamina to perform the essential functions of the position.