This job listing has expired and the position may no longer be open for hire.
CUSTOMER SERVICE MANAGER - Ti-Cast/HIP at Howmet Aerospace in Whitehall, Michigan
Posted in General Business 30+ days ago.
Type: Full-Time
Job Description:
BASIC REQUIREMENTS:
- Bachelor's degree from an accredited institution.
- Minimum of seven years' experience working in manufacturing companies; three of the seven years' experience Sales, Customer Service, Production Control and/or Purchasing
- Minimum 3 yrs experience in leadership
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
- This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.
PREFERRED REQUIREMENTS
- Bachelor Degree in Business or Supply Chain or MBA
- Minimum of 2 years' experience in the Aerospace industry.
- Demonstrated Project Management skills
- Strong negotiation skills
- Experience with querying databases
- Excellent analytical skills
- Experience developing relationships with customers
- Bachelor's degree from an accredited institution.
- Minimum of seven years' experience working in manufacturing companies; three of the seven years' experience Sales, Customer Service, Production Control and/or Purchasing
- Minimum 3 yrs experience in leadership
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
- This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.
PREFERRED REQUIREMENTS
- Bachelor Degree in Business or Supply Chain or MBA
- Minimum of 2 years' experience in the Aerospace industry.
- Demonstrated Project Management skills
- Strong negotiation skills
- Experience with querying databases
- Excellent analytical skills
- Experience developing relationships with customers
This position will be located in our Plant 5, Ti-Cast / HIP Operation.
Job Roles
- Business acumen --maintains rolling plans and forecasts based on customer orders and anticipated needs; contributes to overall margin; manages contracts and pricing, including pricing variability
- Professional presence --intimately involved with customers as advocate and representative; adept at handling difficult customer situations; presents effectively to internal and external stakeholders; navigates potentially competing interests with savvy; crafts messages to audience and audience level; hosts customers and represents the brand
- Data and rigor --exceptional detail orientation and inclination for accuracy; analyzes trends in demand and anticipates changes; understands how actions affect revenue, profit and loss; keeps track of multiple projects and customers simultaneously
- Rapport and relationship --represents customer interests; maintains trust of both internal and external stakeholders; collaborates with other internal functions to foster feedback and communication
- Inquiry and expertise --understands the core business and can express it to the uninitiated; understands customer business and can express how parts and our operation contribute to it; asks consultative questions to gain understanding of internal and external factors, preferences and variables that affect production or timelines
- Talent advocate --coaches and mentors others; grows pool of potential successors; expands knowledge of others through contact and exposure to customers and their corresponding products and specs
- Matrixed accountability --invites and accepts increased scrutiny as part of the position; understands potentially competing demands and agendas, bridging any gaps between them to mutual benefit; maintains high self-standards based on quality reporting and accurate data
- Facilitative relationships --builds relationships throughout the enterprise with a cross section of other leaders; serves as a conduit for information; enables other internal stakeholders to see and embrace their shared interests on behalf of customers; identifies and dismantles silos
- Intuition and emotional intelligence --manages people in addition to processes; understands individual motivations and makes accurate inferences; empathic listener
Job Responsibilities
- Maintains high ethics and values in the workplace
- Creates seamless customer experience through collaboration with supply chain
- Manages accounts receivable
- Administers contract management system
- Produces and communicates accurate forecasts
- Oversees tooling governance, contributing to overall margin
- Manage team of reps
This position will be located in our Plant 5, Ti-Cast / HIP Operation.
Job Roles
- Business acumen --maintains rolling plans and forecasts based on customer orders and anticipated needs; contributes to overall margin; manages contracts and pricing, including pricing variability
- Professional presence --intimately involved with customers as advocate and representative; adept at handling difficult customer situations; presents effectively to internal and external stakeholders; navigates potentially competing interests with savvy; crafts messages to audience and audience level; hosts customers and represents the brand
- Data and rigor --exceptional detail orientation and inclination for accuracy; analyzes trends in demand and anticipates changes; understands how actions affect revenue, profit and loss; keeps track of multiple projects and customers simultaneously
- Rapport and relationship --represents customer interests; maintains trust of both internal and external stakeholders; collaborates with other internal functions to foster feedback and communication
- Inquiry and expertise --understands the core business and can express it to the uninitiated; understands customer business and can express how parts and our operation contribute to it; asks consultative questions to gain understanding of internal and external factors, preferences and variables that affect production or timelines
- Talent advocate --coaches and mentors others; grows pool of potential successors; expands knowledge of others through contact and exposure to customers and their corresponding products and specs
- Matrixed accountability --invites and accepts increased scrutiny as part of the position; understands potentially competing demands and agendas, bridging any gaps between them to mutual benefit; maintains high self-standards based on quality reporting and accurate data
- Facilitative relationships --builds relationships throughout the enterprise with a cross section of other leaders; serves as a conduit for information; enables other internal stakeholders to see and embrace their shared interests on behalf of customers; identifies and dismantles silos
- Intuition and emotional intelligence --manages people in addition to processes; understands individual motivations and makes accurate inferences; empathic listener
Job Responsibilities
- Maintains high ethics and values in the workplace
- Creates seamless customer experience through collaboration with supply chain
- Manages accounts receivable
- Administers contract management system
- Produces and communicates accurate forecasts
- Oversees tooling governance, contributing to overall margin
- Manage team of reps
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