Commercial Property Manager/Association Manager at Taos Ski Valley, Inc. in Taos Ski Valley, New Mexico

Job Description:

The Commercial Property Manager/Association Manager is responsible for overseeing the day-to-day operations of all commercial property management and the management of all owners associations that are represented by The Blake Property Management. This includes but is not limited to condominium owners association board activities, financial management of the budget, property management and ensuring our homeowners and commercial tenants are happy. This individual is responsible for fulfilling all obligations set forth in all commercial leases and governing condominium owners association documents. In addition, fluency in all aspects of the commercial leases from a legal terms/parameters, business terms/parameters, and the ongoing servicing of our commercial tenants and condominium owners association Board of Directors. This individual will be responsible for overseeing interdepartmental communications and outlining standard operation procedures with other relevant departments. Additionally, this individual will be responsible for monthly reporting on rent payments, gross receipts, and general revenue.

This job description is intended to be a broad description of duties. You will be expected to carry-out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities
Provide a First--Rate Employee ExperienceConnects with all homeowners and commercial tenants in a genuine and carrying wayUpholds all TSVI operational standards that align with the brand business strategy and executionWorks collaboratively to put sustainable work processes and systems in place to support the execution of all owners association operations and commercial onsite operationsCOA Budget management; includes adhering to the budget as well as assists in the preparation of the annual budgetOversees administrative functions of the COA in accordance with the CC&R documentsAttends and facilitates COA meetingsOversees the maintenance and occupancy of commercial properties Assists in negotiating new lease contracts Works collaboratively with accounting in making sure lease terms are being met by tenants with regards to rent being paid correctly and timelyWorks collaboratively with TSVI legal counsel as needed Meets with potential clients and tenantsCollects rent from tenantsHires contractors, or works with internal facilities team, to service properties Fosters professional partnerships with tenants and ownersGuides the board on appropriate property management requirements and governance complianceManages Board of Directors and Members of the board, training, and guidelinesServes as a liaison to Association shared services Directors (i.e., Housekeeping, engineering, security, human resources, and accounting)Provides input and planning on an ongoing basis to address business needs and maintains operational service standardsTracking and responding to all tenant complaints in a timely matterEnsuring all building utilities are working properly and communicating with the right party to fix any issues Job requires sitting, crouching, and standing for extended periods of timeSolve problems with a "can-do" attitude Find a way to say "yes" to tenant needs. Look for ways to be helpful and courteousReliable attendance on all scheduled workdays Performs all other related duties as assigned or requested including obeying safety policies and procedures and attending safety trainings

Personal Skills:
Strong personal character and commitment to Taos Ski Valley, Inc.s Commitment and PassionsStrives for open, honest, and effective communication to build trust in our relationships with our tenants, owners, and fellow employeesDemonstrates problem solving skills while resolving tenant and owner concernsBe well groomed and aware of personal hygiene; adhere to dress code policy as mentioned in policy handbookKeep all business confidential both on and off dutyAlways offer courteous and sincere hospitality. Understand what is meant by good customer service. Provide uniform, efficient, courteous, high-quality service in a clean and organized environment. Provides an experience that exceeds owner and tenant expectationsFollows training guidelines using good judgment and common senseAbility to accept criticism and opportunities gracefully and humbly for growthAbility to stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environmentConducts oneself with safety in mind and undertakes all job requirements in a manner which will guarantee a safe environment for oneself, tenants, owners, and fellow team membersKeeps work area clean and orderlyCompletes all assigned projects by timeframes established by department supervisorMust be approachable and willing to speak to tenants and owners in a warm and friendly matterKey stakeholder relationships include commercial tenants, COA board of directors, local government agencies

Qualifications/Knowledge
Must be highly detail-orientedMust be flexible and open to changeMust take constructive criticism and frequent coaching wellMust be able to accurately follow instructions, both verbally and writtenMust be willing to ask for help and/or clarificationMust be able to adapt to change in policy and/or procedures as directed and offer suggestions to improve operationsHigher education or equivalent work experience preferred; High School Diploma requiredKnowledge of Microsoft Office, advanced typing skills and computer knowledgeFluent in verbal and written English, other language skills preferredPrevious experience as an owner and stakeholder liaison preferred2 + years managing an owners association preferred but not required 1-2 years managing commercial spaces and tenants preferred but not requiredRecent experience managing a variety of outside vendors such as contractors and interior designers preferredPrevious managerial experience with luxury residential or luxury hotel industry preferredProven financial acumenAbility to work a flexible schedule including weekends, holidays, and eveningsMust be able to lift up to 15lbs

Work Environment:
TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow packed, or icy terrain and may be exposed to wet, cold and/or humid conditions.

Physical Demands of Position Include:
Must be able to sit at a desk for at least 5 hours per day. Walking and standing are required the rest of the working day. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

Background Check:
Positions dealing with children, of safety sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
Is a Background Check required for this position: Yes Is an MVR required for this position: Yes