Customer Service Advocate at BMW Group Financial Services NA, LLC in Hilliard, Ohio

Job Description:

BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC.

We are looking for someone who loves to deliver premium customer experience, is dependable, will arrive on time for their shift and adhere to their daily schedule. If this is you, read more about this position.

BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing interest in our Customer Services Advocate position located at our Hilliard, OH office.

As a Customer Service Advocate you will be responsible for handling all inbound Customer Service calls, early stage Collection calls, and initial early stage Lease End calls while providing premium customer service that is both accurate and efficient, leading to high levels of customer satisfaction through active engagement, issue resolution and promotion services and products that enhance the customer's financing experience. You will actively promote the use of products and services that will help reduce costs or generate revenue i.e. einvoice, EasyPay, web site utilization, etc. Increase customer retention and support BMW Group sales when handling end of lease calls that fall within 120 to 90 days of maturity by promoting active dealer engagement, inspections, and mileage adjustments, as well as adhering to changes with privacy, authority matrix, policies and procedures. Required to observe regulatory changes in regard to the Fair Credit Reporting Act and general compliance regulations.

As a Customer Service Advocate your shifts will vary between the hours of 9AM - 9PM on Monday - Thursday and 9AM - 6PM on Friday. Some evenings through the week will be required. During the initial training period, you will be onsite with your colleagues and trainer.

Please note, this position is not remote, but is hybrid between home and onsite. Relocation assistance is not available.

Join the BMW Financial Services team and enjoy a high-performance benefits package which includes:

• Company paid medical, dental and vision insurance

• Employee car program

• 401(k) savings plan

• Retirement Income Account (RIA)

In addition to our comprehensive benefits package, we offer a starting salary of $20/hour, an annual bonus eligibility and shift premium for hours worked after 6:00PM and on weekends. Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values include such things as, Responsibility, Respect, Trust, and Fairness. We allow these values to guide the way we conduct ourselves and our business.

What are you waiting for? Put yourself in the driver's seat of your career and apply for our Customer Service Advocate position today! Minimum Requirements:
High school diploma/GED
6-12 months customer service experience

Preferences:
Bachelor's Degree