Property Management Coordinator at Taos Ski Valley, Inc. in Taos Ski Valley, New Mexico

Job Description:

The Property Management Coordinator oversees assisting the Residential Property Manager in overseeing the different residential properties owned or managed by Taos Ski Valley Inc. Examples of such properties include The Blake Residences and The Blake Penthouses. Additional responsibilities will include assisting the Residential Property Manager with rental management, owner hospitality management, interdepartmental communication, communication with homeowners and third-party vendors, as well as inspecting all managed properties/units on a frequent and consistent basis. Additionally, the Property Management Coordinator will act as a liaison to homeowners and service providers and in doing so will be the subject matter expert on invoice audits, property inspections, and property management software (specifically Springer Miller Systems). The ideal candidate will excel in interpersonal skills, be confident in their ability to learn new software programs, have some knowledge of home maintenance and repairs, and the ability to solve problems with minimal supervision.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:
Reliable attendance on all scheduled workdaysProvide a first-rate experience for all homeowners, guests of owners and rental guestsAssist in communication effortswithhomeowners, guests of owners and rental guests in a professional, warm and genuine mannerEnsure homeowners, guests of owners, and rental guests satisfaction by handling any issues that may arise with confidence, compassion and understandingAssist Residential Property Manager in keeping organized and up-to-date files with pertinent documents for all homeownersHelp FacilitiesTeamand HousekeepingTeamwith minor maintenanceand housekeepingissuesrelated to homeowners, guests of owners, and rental guestsAssist in postingnecessaryworkorder and housekeeping chargesviaSpringer Miller Systems property management systemtoproperhomeowner accountsAssist in processing monthly statements forhomeownersvia Springer Miller Systems property management systemAnticipate, listen and respond to homeowner, guests of owner, and rental guests needs and concernsCreate work orders, ensuring full completion, and auditing the billing processReceive owner complaints and suggestions, making sure all information gets relayed to the right partyInform our housekeeping department of owners cleaning preferences and auditing charges to reflect preferencesMake sure all complaints/suggestions are handled in a timely matter and workmanship is on par with The Blakes high-quality standardsNavigate property management software to create and edit owner and guest of owner reservationsMonitor The Residence building inside and out to keep it in perfect operating conditionMaintain knowledge of owner stays and preferences, and communicate with The Blake front of house, housekeeping, and our engineering departmentConduct pre-arrival room inspections and reporting discrepancies to proper departmentsOversee work done by contracted servicesPerforms all other related duties as assigned or requested including obeying safety policies and procedures and attending safety trainings

Personal Skills:
Strong personal character and commitment to Taos Ski Valley, Inc.s Vision, Purpose, and ValuesProvides a guest experience that exceeds the guests expectationsAbility to accept criticism and opportunities gracefully and humblyAbility to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environmentStrong personal character and commitment to Taos Ski Valley, Inc.s Commitment and PassionsStrives for open, honest, and effective communication to build trust in our relationships with our homeowners and fellow employeesDemonstrates problem solving skills while resolving owner concernsBe well groomed and aware of personal hygiene; adhere to dress code policy as mentioned in policy handbookKeeps all business confidential both on and off dutyAlways offers courteous and sincere hospitalityUnderstand what is meant by good customer service.Ability to provide uniform, efficient, courteous, high-quality service in a clean and organized environment.Ability to provide an experience that exceeds owner expectationsConducts oneself with safety in mind and undertakes all job requirements in a manner which will guarantee a safe environment for oneself, owners, and fellow team membersAbility to stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environmentFollows training guidelines using good judgment and common senseMust be approachable and willing to speak to owners in a warm and friendly manor

Qualifications/Knowledge:
Must be highly detail-orientedMust be flexible and open to changeMust take constructive criticism and frequent coaching wellMust be able to accurately follow instructions, both verbally and writtenMust be willing to ask for help and/or clarificationMust be able to adapt to change in policy and/or procedures as directed and offer suggestions to improve operationsMust beat least25 years of age and possess a valid drivers license and ability to successfully pass a Motor Vehicle Record checkHigh School Diploma required. Continuing education or equivalent work experience, preferredKnowledge of Microsoft Office, basic typing skills and computer knowledgeKnowledge ofSpringer Miller Systems PropertyManagementSystems isa huge plusFluent in verbal and written English, other language skills preferredMust be able to lift to 50lbsPrior hospitalityandproperty managementexperiencepreferredAbility to worka flexible schedule includingweekends,holidays,and eveningsEmployment is contingent upon a favorable background check and Motor Vehicle Record check

Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:
Frequently lifting up to25pounds and occasionally lifting up to50-75pounds.Sitting approximately50-60% of the time. Occasional walking, reaching, and bending. This position will require individuals to be out in winter conditions 10% of the time.Requires standing for long periods of time and being able to reach approximately 60 inches of height.

Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
Is a Background Check required for this position: YesIs an MVR required for this position: Yes