Geek Squad Double Agent, PC- Springfield Store 52 at Best Buy in Springfield, Missouri

Job Description:

Our PC Double Agent is responsible for a variety of fulfillment duties which may include delivery, installation, integration, networking, and repair of consumer electronics devices, with a primary focus on computing.

Key accountabilities:

• Leads on two person jobs and complex projects as well as performs work alone.


• Provides a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content.


• Completes fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed.


• Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs.

• 2 years of customer service experience


• 1 year experience in one or more of the following: sales, delivery, installation, repair OR military equivalent


• Current, valid driver’s license


• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)


• Ability to consistently lift/carry/maneuver products weighing 75lbs+ individually, or 150lbs+ as a team (support tools such as a harness, dolly, and/or lift may be provided as applicable for the type of work being performed)


• Must be at least 21 years of age


• Acquire and maintain any state or local licensing, as required, within 90 days of hire

• Previous experince in an in-home experience environment


• Previous experience actively using and learning about technology electronics