Customer Service Rep I at DH Pace Company, Inc. in Springfield, Missouri

Job Description:

HIRING BONUS OF $300! NO EXPERIENCE NEEDED!

 

DH Pace Company, Inc. is looking to hire a Customer Service Representative in Springfield, MO! This is a great entry-level position, and if you have experience in customer service, administration, data entry, or billing, please apply today!

 

Job Responsibilities:

• You will have the opportunity to directly impact sales by cultivating new customers and fostering long-term relationships with them.


•  Provide administrative support to staff, department and management 


• Receive incoming calls from customers that require service/sales by identify the type of call, type of problem, and then schedule the service appointment assuring the customers timing preference is met for a specific day and time of day 


• Promote all products and services and quotes accurate pricing when appropriate 


• Gather accurate information from the customer to ensure accurate billing 


• Enter the information in the service ticket with sufficient information that allows the dispatcher to send a qualified technician to the job site with information about the problem prior to their arrival at the job site 


• Represent the company in a professional manner with good customer service and verbal communication skills


• Maintain and promote a positive attitude toward customers regardless of the circumstances


• Communicate with customer, supervisor or other office personnel in an effective and timely manner 

Requirements:

• Bachelor’s degree, highly preferred 


• Ideally, prefer a minimum of two (2) years of related work experience and/or training


• Affinity for taking care of customers and an outstanding work ethic 


• Must have good time management skills, be organized and have the ability to multi-task


• Possess an ability for technical applications and mechanical systems 


• Must be a good communicator with both spoken and written communication


• Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service 

We reward your hard work, dedication and success:

• Advancement opportunities 


• Successful employees are often granted transfers and promotions to new office locations for the organization 


• Competitive Base Salary


• Comprehensive benefits including medical, dental, vision, life and disability coverage and 401(k)


• Paid Time Off Plan 


• Company Closes in Observance of Major Holidays 


• Your health and wellness is important to us – Corporate Wellness Program and Non-smoking work environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Administration

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