Assistant Outlets Manager - InterContinental Mark Hopkins at IHG in San Francisco, California

Job Description:

About us

Discover San Francisco's historic charm at our InterContinental® Mark Hopkins San Francisco hotel, where modern luxuries meet the Bay area's golden, glamorous era. Find breathtaking views at our Nob Hill hotel, featuring opulent rooms with unique artwork, modern amenities, and an easy stroll to the area's top attractions. Discover panoramic views of the City while enjoying signature cocktails at Top of the Mark sky lounge, or let our Concierge Desk curate your personalized, unforgettable stay.

At InterContinental Hotels & Resorts®, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.


• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.


• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

As a Assistant Outlets Manager, you will:

• Assist with managing the food and beverage operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals. 


• Adhere to federal, state and local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  

Your day to day

• Manage the activities of assigned staff, ensure proper coverage, communicate goals, and assign/prioritize work.  Communicate and enforce policies and procedures with all staff. 


• Monitor and maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and pilferage. 


• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.  Alert Director of Food and Beverage of potentially serious issues.


• Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions.


• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Sales and Marketing, Catering, Rooms, Housekeeping, Maintenance and Guest Services


• Interact with outside contacts:
  
  
  
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    Guests – to ensure their total satisfaction

    
    

     

    
    
  
  
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    Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

    
    

     

    
    
  
  
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    Regulatory agencies – regarding safety and compliance matters

    
    

     

    
    
  
  
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    Other contacts as needed (professional organizations, community groups, local media)

    
    

     

    
    
  
  
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    May serve as Manager on Duty or assist with other duties as assigned.

    
    
  
  
  
  


• Conduct inventory according to established procedures and timeframes as assigned.  Assist with determining minimum and maximum stocks for all food, beverage, material, and equipment.


• Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis.  Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume.  Notify Engineering immediately of any maintenance and repair needs. 


• Assist with the development and implementation of local food and beverage marketing programs for the hotel; support system-wide food and beverage marketing programs and promotions.  May participate in menu design and concepts.

What we need from you

Some college or advanced training in food and beverage operations plus 2 years related experience preferably in a facility of similar size and complexity, including supervisory experience, or an equivalent combination of education and experience.  Bachelor’s degree in Hotel Management, culinary arts, or related field preferred.  Must speak fluent English.

This job requires ability to perform the following:

• Moving about the facilities


• Carrying or lifting items weighing up to 50 pounds


• Handling food, objects, products, and utensils


• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company..


• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.


• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.


• Problem solving, reasoning, motivating, organizational and training abilities are used often.


• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.


• May be required to work nights, weekends, and/or holidays.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Not applicable for Colorado applicants.

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