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Assistant General Manager at Medical Transportation Management in Austin, Texas

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

MTM Transit in partnership with CapMetro is looking for an Assistant General Manager for our Austin South operation. The Assistant General Manager will work collaboratively with the operations and corporate support departments to ensure the most appropriate and cost-effective delivery of transportation services.  This position will also act as an internal liaison in conjunction with the General Manager between departments and Clients to ensure that the location is fully compliant with all contractual requirements.

Why make the move to MTM Transit?


  • Competitive Salary

  • Health & Life Insurance Plans

  • Dental and Vision Plans

  • Paid Holidays & Paid Time Off (PTO)

  • Maternity/Paternity Leave

  • 401(k) matching up to 5%

  • Tuition Reimbursement

  • Training Development

  • Internal Career Growth Opportunities

This role requires


  • High school diploma or G.E.D. equivalent

  • Bachelor’s Degree (or equivalent combination of education and experience) in a related field

  • At least 6 years’ experience managing in the Para-Transit industry, 7 years preferred

  • At least 4 years’ experience managing a union environment

  • At least 3 years’ experience supervising and monitoring the delivery of contractual services

  • Thorough knowledge of ADA, DOT, FTA regulations

  • Prior contract and or project management experience preferred

What will your job look like?


  • Provide daily guidance and coaching for direct reports; monitor performance

  • Provide contract oversight and facilitation of Client needs with anticipation of growth

  • Ensure most appropriate and cost effective transportation services are provided

  • Continually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectiveness

  • Address any questions / concerns regarding site transit program

  • Maintain general knowledge of contract and awareness of changes

  • Identifying potential risk and develop resolution processes

  • Act as a liaison between MTM Transit and the Client to address any concerns or issues that may arise and do so in a timely manner

  • Handle and assist with local labor relations including grievance hearings, disciplinary hearings, and other concerns as they arise

  • Assist with the continuing development of a relationship with the Client to ensure exceptional customer service needs and problem resolution processes are in place

  • Thorough understanding of MTM Transit policies and employee handbook guidelines

  • Provide education and information to the Client regarding MTM Transit procedures, services available and changes within the Para-Transit industry

  • Maintain a “Safety First” attitude with the Client and personnel

  • Maintain knowledge of local climate needs and issues pertaining to the passenger transportation industry

  • Thorough understanding of ridership policies to ensure smooth transportation services

  • Assist with oversight and maintaining all employee and vehicle files in accordance with FTA and DOT guidelines

  • Assist with the oversight and maintain thorough knowledge of MTM Transit departments and compliance programs within each

  • Perform additional duties as assigned or required

This position is located at 509 Thompson Lane Austin, TX

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. 

MTM Transit




Salary:

$90,000.00


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