MTM Transit in partnership with CapMetro is looking for an Assistant General Manager for our Austin South operation. The Assistant General Manager will work collaboratively with the operations and corporate support departments to ensure the most appropriate and cost-effective delivery of transportation services. This position will also act as an internal liaison in conjunction with the General Manager between departments and Clients to ensure that the location is fully compliant with all contractual requirements.
Why make the move to MTM Transit?
Competitive Salary
Health & Life Insurance Plans
Dental and Vision Plans
Paid Holidays & Paid Time Off (PTO)
Maternity/Paternity Leave
401(k) matching up to 5%
Tuition Reimbursement
Training Development
Internal Career Growth Opportunities
This role requires
High school diploma or G.E.D. equivalent
Bachelor’s Degree (or equivalent combination of education and experience) in a related field
At least 6 years’ experience managing in the Para-Transit industry, 7 years preferred
At least 4 years’ experience managing a union environment
At least 3 years’ experience supervising and monitoring the delivery of contractual services
Thorough knowledge of ADA, DOT, FTA regulations
Prior contract and or project management experience preferred
What will your job look like?
Provide daily guidance and coaching for direct reports; monitor performance
Provide contract oversight and facilitation of Client needs with anticipation of growth
Ensure most appropriate and cost effective transportation services are provided
Continually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectiveness
Address any questions / concerns regarding site transit program
Maintain general knowledge of contract and awareness of changes
Identifying potential risk and develop resolution processes
Act as a liaison between MTM Transit and the Client to address any concerns or issues that may arise and do so in a timely manner
Handle and assist with local labor relations including grievance hearings, disciplinary hearings, and other concerns as they arise
Assist with the continuing development of a relationship with the Client to ensure exceptional customer service needs and problem resolution processes are in place
Thorough understanding of MTM Transit policies and employee handbook guidelines
Provide education and information to the Client regarding MTM Transit procedures, services available and changes within the Para-Transit industry
Maintain a “Safety First” attitude with the Client and personnel
Maintain knowledge of local climate needs and issues pertaining to the passenger transportation industry
Thorough understanding of ridership policies to ensure smooth transportation services
Assist with oversight and maintaining all employee and vehicle files in accordance with FTA and DOT guidelines
Assist with the oversight and maintain thorough knowledge of MTM Transit departments and compliance programs within each
Perform additional duties as assigned or required
This position is located at 509 Thompson Lane Austin, TX
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.