Sr. Director Account Management at Flex in Austin, Texas

Job Description:

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people’s lives.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Director Account Management located in Austin, TX.

Reporting to the Sr Director Account Management the Sr. Director Account Manager role will be in charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance.  P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.

What a typical day looks like:

• Set and Execute 3YP


• Guide quarterly financial planning process with sites and hold up orgs


• Comprehension of P&L and Balance Sheet on levers to improve


• Set goals for specific accounts of controls


• Price business in line with segment goals


• Manage Customer escalations


• Coordinate multiple sites and functions to exceed customers’ expectations


• Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline


• Relationship management with Customer at executive / resolution-making levels


• In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs


• Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs


• Segment relationship management and information flow, developing growth through pan-Flex contribution


• In charge of contract renewals, changes and maintenance


• Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites


• In charge of improving communication and driving best practices across multi-sites


• Ensures all client programs execute to contract, hitting key KPIs


• Hold up of ITO versus quote, E&O management


• Control of tracking risks on the business and reporting to Flex business accordingly

The experience we’re looking to add to our team:

• 10+ years of related experience


• Typically requires a bachelor’s degree or equivalent experience. Master’s degree preferred


• Senior P&L experience


• Financial acumen experience


• Operations experience


• Excel & PowerPoint


• Experience implementing and managing account strategies

Here are a few examples of what you’ll get for the great work you provide…

• Full range of medical benefits, dental, vision


• Life Insurance


• Matching 401K


• PTO


• Tuition Reimbursement


• Employee discounts at local retailers

Job Category

Is Sponsorship Available?

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: accessibility@flex.com.