Customer Retention Representative - Part-Time at PREMIER Bankcard LLC in Sioux Falls, South Dakota

Job Description:

Location: Sioux Falls, SD 
Shift: Evening/Weekend
Job Status: Part-Time
Pay: $15.00-$17.50/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Work Site
This job is offered on-site and remote. Remote employees must live within 100 miles of a PREMIER location or plan on relocating.

Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm

• Option 1: Monday-Friday 2:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm


• Option 2: Monday-Friday 5:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm


• Part-Time 20-35 hours, you set your minimum/maximum hours!


• Flexible scheduling opportunity for top performers


• No Sundays!

About the Role

• Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.


• Utilizes the outbound dialer on various call types.


• Utilize various retention techniques to maintain our account base.


• Maintains accurate account records.


• Reports unusual account/application activity to management


• Maintains department standards as approved.

Training

• Extensive paid training program, up to 3 weeks in length.


• Ongoing training opportunities for continuous improvement!

Pay
Base wage starting at $15-$17.50/hr. with opportunities to increase take home pay.

• Top performers can earn monthly incentives as high as $1,500 a month.


• Contest money available through daily, weekly, and monthly Level Up competitions. 


• Career path from Associate I to Associate III – each step earning an increase in pay!


• Earn up to an additional $3.50/hr. when working non-traditional hours.


• Shift differential up to 20%


• Bilingual skills will be compensated in the form of a 10% differential.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week.


• Traditional and High Deductible health plan options available.


• FREE dental and vision coverage.


• Generous Paid Time Off plans.


• 401(k) – dollar-for-dollar match up to 5% of total compensation.


• Special discounts and offers for events at the Denny Sanford PREMIER Center.


• PREMIER Wellness Program.


• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year!


• Fun Employee Parties!

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back.


• Employees are rewarded, valued, and celebrated for hard work.


• Various Career advancement opportunities and growth.


• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more!

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