District Service Manager at Babcock & Wilcox Enterprises, Inc. in Fairfield, New Jersey

Job Description:

B&W is currently looking for a District Service Manager in our Fairfield, NJ Office. This position will be providing quality

service to all customers within the District in a timely manner. Is responsible for meeting the District's financial and

absorption targets or goals.

Position Duties:

1. Is the primary customer contact for Field Service activities and technical support within his designated district.

Customers are both external and internal.

Responsible for oversight of commissioning and servicing equipment from all B&W product lines.

Supervises the placing of equipment into operation. Sees that performance guarantees, warranties and contractual

obligations are met.

Coordinates activities with Sales, Engineering, Project Management and Construction to ensure contract schedules are

met.

Handles technical problems and facilitates design modifications and/or upgrades which will benefit customer's

operations.

2. Has district management responsibility for manpower utilization, expense control, contract cost, revenue and profit

generation and business development.

Assigns and directs activities of field engineers within District, obtaining good utilization of personnel.

Responsible for managing all FMC and Service contract costs to the best of his ability.

Efficiently handles administrative tasks such as customer billing, account receivable collection, SE time sheet approval,

expense report approval, file upkeep, contract documentation, etc.

Has contract management oversight responsibility for all field service proposals and contracts within his District

including proposal development, pricing, performance, profitability, cost collection, etc.

Submits monthly reports and other reports as required by management.

3. Has supervisory responsibilities for service engineers and support staff which includes training, career development,

quality assurance for work performed and performance appraisals.

Reviews service engineer's reports to assure technical correctness and to determine whether additional work or

modifications may be required or recommended.

Continuously coaches service engineer on improving job performance and preparing them for career advancement.

Assist in recruitment and hiring of new engineers and office personnel.

Develops and maintains a dedicated and motivated work force by means consistent with Company policy and within the

salary budget guidelines.

Fosters the attitude that our primary business is Customer Satisfaction through timely service.

Assure the mission statement and underlying objectives are understood and a reality.

4. Assists Sales in marketing and calling on customers and helping them to decide requirements for replacement

components, new equipment, modifications, and in selecting B&W products and services to improve their operation.

Responsible for developing new service programs and selling services, projects and replacement parts.

Develops personal contact with plant and mill managers and engineering personnel.

Provides constructive feedback on technical, commercial and management issues that impact the quality of our

products and service or our ability to sell same.

Handles Customer relations including complaints1. Education: Bachelor's degree in engineering or related field, or equivalent years of relevant experience.

2. Experience: Minimum 10 years' experience, with at least 5 years' Field Service and exposure to Barberton

Engineering activities.

3. Positions reporting directly: Service Engineers, Technical Specialists, PE/FPC, Office Support Staff

4. Number of employees reporting directly and/or through subordinates: Five (5) to Ten (10)