AVP- TREASURY MANAGEMENT SUPPORT MANAGER at Nicolet National Bank in Green Bay, Wisconsin

Job Description:

Nicolet National Bank


Nicolet National Bank is an equal opportunity employer and VEVRAA Federal Contractor. M/F Disabled and Vet EEO/AA

Location: Green Bay, WI, US
Worker Category: FULL-TIME
Job Class: Operations Managers

JOB SUMMARY

The Treasury Management Support Manager is responsible for leading and managing the Treasury Management Operations team to provide exceptional customer service and operational support related to the Treasury Management products and services for the Bank. Performs all duties in accordance with the Company’s policies and procedures, all state and federal laws and regulations.

KEY JOB RESPONSIBILITIES

The following are essential job responsibilities:

• Provides a full range of professional, technical, and general support to clients and Bank personnel. Products included in this support include but not limited to; Business Online and Business Mobile Banking, Wires, ACH, Remote Deposit Capture, Positive Pay, Account Reconciliation and other Treasury Management services.
• Ensures service standards are delivered to customers in each interaction through various channels, utilizing call recording and on the spot coaching to improve the customer experience.
• Coaches staff to provide excellent customer service by addressing clients' needs, concerns and inquiries regarding services offered, products, fees, and operational questions.
• Coordinates and cross trains teams to ensure proper coverage is available.
• Coaches’ teams to look for opportunities to better serve customers through product knowledge and referral opportunities.
• Responsible for the development and overall supervision of the Treasury Management Operations Team with training in bank products, operations, effective use of processes and systems, compliance and risk management while contributing to the bank’s growth strategies and goals, and policies and procedures.
• Partners with other stakeholders to review, recommend and design new procedures and processes to improve daily TM operations and make processes more efficient and effective.
• Develop and Maintain procedures, user guides and training material for assigned roles.
• Resolves problems and handles client escalation within given delegated authority.

The following job responsibilities may be reassigned:

• Other related duties as assigned or requested.

KEY JOB BEHAVIORS

Knowledge/Skills/Abilities:

• Proficiency with Microsoft Office Suite, particularly with Excel, PowerPoint, and Word
• Ability to troubleshoot service issues with clients
• Exceptional customer service skills
• Ability to maintain strict confidentiality
• Strong organizational, multi-tasking and prioritizing skills
• Knowledge of the features and benefits of treasury management products and services

Communication:

Effective verbal and written communication skills and strong interpersonal skills, specifically, the ability to effectively manage documentation, and write a variety of correspondence and reports.

Representation:

Ability to represent the bank in a professional and positive manner.

Compliance:

Uphold the bank’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of the bank.

Attendance:

Ability to maintain regular and reliable attendance.

Diversity Mindset:

Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status, or other non-job-related classification. A commitment to the bank's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.

Experience Required/ Preferred:

Required: 2+ years banking experience

Preferred: 5+ years of banking experience in commercial lending, treasury management, or a related area

Education Required/ Preferred:

Required: High School Diploma or equivalent; Preferred: Post-high school education.

PHYSICAL DEMANDS

In compliance with the ADA, performance of this job requires certain physical demands. These demands are as follows but not limited to the ability to sit, stand and walk often throughout the day, constantly be able to operate with their hands and arms, occasionally ascend/descend flights of stairs, position themselves frequently throughout the day, communicate with other employees, able to examine their work and regularly lift and/or move up to 10 pounds while occasionally lift and/or move up to 25 pounds. These physical demands must be met by an employee to be successful and perform at full potential, but reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Requisition ID 2071

PI193095849

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