Fraud Specialist at Credit Human in San Antonio, Texas

Job Description:

We are seeking a Fraud Specialist for the Fraud Services Department.

The Fraud Specialist is an individual contributor role responsible for mitigating account and card fraud. To minimize and eliminate the potential for fraud losses that affect our members and the credit union. The Fraud Specialist role follows established policies, procedures, regulatory guidelines and performs vital functions to mitigate and prevent fraud. The position requires a high level of problem resolution and critical thinking skills. The primary accountabilities of a Fraud Specialist include but are not limited to timely and accurate review, assessment and interpretation of fraud data, and the ability to identify fraud trends and take appropriate measures to accomplish the desired outcome to limit the potential for fraudulent financial losses.

If you have customer service experience, you should apply right away!

Highlights:

• Account, debit, and credit, card fraud mitigation processes and procedures, including applicable system applications


• Work collaboratively with peers internal and external on fraud cases


• Effectively monitor suspicious card and other types of fraud activity as outlined in fraud mitigation processes and procedures to minimize the potential for fraud losses


• Prompt action is required on debit, credit card, and core accounts to minimize the potential for fraud losses and to maintain member satisfaction and confidence


• Analytical review of third-party system generated reports to identify confirmed fraudulent card activity and take proper measures for resolution by following processes and procedures


• Identify suspicious transactional activity, as defined in existing processes and procedures, and by contacting members to verify the authenticity of suspicious transactions

Experience:

    Required

• A minimum of 3 years of customer service experience


• A minimum of 2 years of financial services industry experience with preferred knowledge of account, debit card, or credit card servicing

    Preferred

• Fraud mitigation experience and training preferred

Education:

    Required

• High School diploma or equivalent

    Preferred

• BS/BA college degree in applied sciences, mathematics, statistics, economics, finance, or Criminal Justice is highly desired

 

Licenses & Certifications:

    Preferred

• CFE or ACFE

Skills & Knowledge:

    Required

• Strong verbal and written communication skills


• Highly analytical and results-driven


• Strong organizational skills


• Ability to prioritize and complete multiple tasks in a high production environment


• Ability to maintain professionalism under fast-paced conditions


• Computer and Technical aptitude in various systems, specifically Microsoft (Acess, Word, Excel, Outlook).


• Preferred experiences with systems, Fiserv's Client workstation, Synapsys, and Symitar's Episys & JHA systems


• Service-oriented


• Self-motivated, with the ability to work with minimum supervision


• Ability to work with internal and external constituents and achieve a positive outcome

    Preferred

• A strong and proven desire to positively impact members of our community's lives and their financial well-being

 

Schedule: Monday-Friday, 8:30 am-5:30 pm 

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

 

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Compliance / Risk

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