Senior Project Manager at Language Line LLC in Portland, Oregon

Job Description:

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day.

Job Description

Position Title: Senior Project Manager

Reports To: Program Supervisor

Department: PM - Direct

Primary Location: US Oregon - LLTS

Additional Location: US (Remote)

Position Summary

The incumbent is a key member of the Operations team and is responsible for developing localization solutions and workflows, timely and accurate completion of projects, working closely with Client Managers to maximize revenue opportunities, and building long-term, mutually beneficial relationships with clients.

The incumbent is expected to exercise initiative, discretion and independent judgment in the administration and management of each client relationship, and will serve as a primary point of contact for the client. The Senior Project Manager position is critical to the overall success of the company

It is essential for the Senior Project Managers to build, develop, and nurture relationships with the client and in-house staff to ensure that their requirements are met, and that localized projects deliver on time, within budget, and to acceptable standards. Good communication abilities are needed to deal with the large number of concurrent activities and people that are involved in servicing the client.

Primary Duties

• Build strong personal relationship with current and prospective clients.


• Identify new business opportunities from existing clients and communicate them to the Sales team.


• Develop and execute localization solutions for current and prospective clients.


• Support the Sales team as needed to help close new business opportunities.


• Maintain close contact with the client whenever an issue is at stake to ensure proper resolution.


• Provide management with feedback and recommendations on necessary changes to streamline and or improve the company's processes, procedures, and services.


• Work with the Sales team and Project Managers to develop a schedule for projects and assure adequate communication lines are used during projects.


• Maintain and update key LanguageLine business systems, such as WorkFront, LLTS Wiki, and other DB's to note all relevant client communications


• Represent LanguageLine at trade shows, expositions, and conferences when necessary.


• Conduct visits to current and (possibly) prospective clients.


• Contribute to the Process and Quality Improvement Initiative by participating on cross-functional teams.


• Arrange and assign linguists for projects.


• Within the project scope, manage the relationships with linguists to encourage cooperation.


• Manage contractors to ensure their delivery of product on time.


• Monitor quality control procedures to ensure that all quality checks are completed.


• Consistently track projects; report status and key issues to Account Executives.


• Ensure that projects are delivered on time, on budget, and with the required level of quality.


• Communicate directly with clients concerning all manner of project-related activity, including change order parameters and project status.


• Authorize and sign-off on projects being delivered to clients. Ensure that projects are delivered to the clients' specifications and expectations, and in a manner befitting to a world-class organization.


• Provide training and consulting services to Project Managers and participate as a consultant for systems development activities.


• Support LLTS' Quality Management System (QMS) to continually improve the Division's processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.


• Other duties as may be assigned by the, President, Operations Manager, Director of Engineering or Translation Manager.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com .

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)