Learning & Development Coordinator at Chubb in Whitehouse Station, New Jersey

Job Description:

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

 

The Learning & Development Coordinator supports the execution of all Learning programs for the North America Learning & Development team.  Partnering with the Learning Managers, Learning Specialists, and Business leaders, the role is responsible for coordinating and executing all of the details, logistics, plans, materials, communication, and onsite support associated with  Learning and Development programs.  The person in this position handles numerous projects, events, and stakeholders simultaneously, prioritizes work, and takes the initiative to resolve issues.  The ideal candidate must be well organized, detail oriented, and a self-starter who can communicate effectively with all levels of management as well as within the department.  This is a full-time position, ideally based in Whitehouse Station, NJ.  If the selected candidate is located elsewhere, it will require frequent, week-long travel to Whitehouse Station, other Chubb offices or to an offsite venue.

Responsibilities 

Manage all program logistics, including but not limited to:

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  Securing venue (Chubb classrooms or off-site) and hotels (as applicable) to be used in our learning programs

  
  


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  Coordinating participant travel locally between venue and hotel

  
  


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  Setting up meeting facilities, equipment, and supplies

  
  


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  Drafting communication to participants, facilitators, and business leaders regarding our learning events

  
  


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  Overseeing hotel, meal, and ground transportation arrangements for all travelers

  
  


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  Arranging and attending dinners and/or various social learning activities in the evening for learning & development programs.

  
  


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  Implementing, updating, and refining (as necessary) project plans and workflows to ensure all tasks are addressed 

  
  

Support the execution of learning programs including but not limited to:

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  Developing/maintaining calendar for North America Learning programs in collaboration with other Learning & Development team members

  
  


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  Coordinating, collecting, editing, formatting, copying, and collating all classroom content in advance of the program

  
  


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  Using Chubb’s Learning Management Systems to create, send, and aggregate results for classroom evaluations

  
  


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  Assisting in the set-up and delivery of virtual classroom sessions

  
  


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  For in-person learning, set-up and take down of the classroom and managing all technology used in the classroom

  
  


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  Directing support from internal and external resources (i.e., Branchburg, Engineering, Security, Mail Room, Cafeteria/Catering Services, hotels, ground transportation providers and any vendors) to ensure proper program execution

  
  


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  Trouble-shooting all issues that arise during the classroom session

  
  


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  Collaborating with other Chubb learning groups regarding best practices

  
  

Monitor budget and expense data for Learning and Development programs including but not limited to:

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  Performing expense analyses for each learning program to identify potential efficiencies and mitigate risk of overspending

  
  


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  Managing all program budgets and associated expenses, including paying, tracking, recording, coding and charging back expenses for the program assigned

  
  

Support the data needs of the Learning and Development function including but not limited to:

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  Using Chubb’s Learning Management Systems to set up Events & Sessions, and to maintain and monitor curriculum completion, registrations, and evaluations

  
  


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  Data manipulation, data analysis skills to support identifying learning trends and monthly/quarterly report data

  
  


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  Provides the learning data needed for event creation in the Chubb Learning Management Systems, including course/event name, objectives, number of participants, location, type of learning

  
  


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  Creates and maintains rosters for learning events, closes classes upon completion

  
  


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  Oversees evaluation completion for courses through the Chubb Learning Management Systems , including follow up for evaluation completion and monitoring of participant feedback

  
  

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  Set up and monitor social learning functionality using the Chubb Learning Management Systems, Teams and/or The Village.      

  
  

Qualifications

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  Ability to manage multiple high-priority programs and stakeholder interactions simultaneously

  
  


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  Demonstrated flexibility and problem-solving skills; having a solution-oriented and adaptable approach

  
  


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  Excellent organization, multi-tasking, and time management skills

  
  


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  Excellent communication skills, both written and verbal

  
  


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  Strong collaboration and teamwork skills

  
  


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  Proficiency in MS PowerPoint, including creating and using templates, graphics, and adding animation

  
  


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  Proficiency in MS Excel, including pivot tables, formulas, spreadsheet and data manipulation, macro and mail merge functions

  
  


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  Proficiency with MS Word, including use of templates, macros, and mail merge functions

  
  


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  Proficiency in MS Outlook, including maintenance of e-mail distribution slips, calendar functionality, etc.

  
  


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  Demonstrated experience with WebEx webcast and virtual classroom functionality and conference calls.

  
  


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  Proficiency with Chubb Learning Management Systems’ functionality for course management and reporting

  
  


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  Familiarity with Chubb’s expense systems and processes