Operations Manager, US Field Service at TPI Composites, Inc in Des Moines, Iowa

Job Description:

Company Overview

TPI Composites is a global provider of structural composites products and has 50 years of experience in the design, development, prototyping and serial production of advanced lightweight composite structures. TPI has specialized in the molding of lightweight composite products for Transportation and Wind Energy industries. Globally, TPI operates over 6.0 million square feet of production manufacturing operations with facilities in North America, Europe and Asia. With comprehensive design, analysis, processing, and manufacturing engineering capability.

TPI’s multi-decade wind blade manufacturing experience drives our global service capabilities. We have leveraged our global footprint and thousands of capable associates to build a growing global team of experienced technicians to provide best-in-class wind blade service capabilities.

Job Description

The Operations Manager – US Field Service is responsible for leading commercial, operational, and customer service activities for our rapidly-growing field repair team in the US region. The selected individual will take a leading role in growing our business and building our team to meet our business objectives and exceed our customers’ expectations.

Position Duties and Responsibilities

• Plan and review project documentation and specifications for repair and maintenance of wind turbine blades including sequence of repair and maintenance operations.


• Commission and provide field technical support for product in field to ensure proper functionality per project management design and specifications.


• Support creation of new business relationships with potential customers; support development, execution, reporting, and accountability field service business development strategy.


• Identify, analyze, and develop new commercial opportunities, including information gathering and documentation, market research, competitive analysis, and identifying and working with market contacts.


• Determine number of field service associates and propose additional/reduction of the number of technicians as required.


• Manage the field service personnel who perform on-site routine services including maintenance and repair.


• Oversee the scheduling and training of field service associates.


• Requisition and maintain all necessary field service supplies, tools, and equipment.


• Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed.


• Utilize quality assurance methods and methodologies for proper repair and maintenance of product in field.


• Handle service contracts and direct support services.


• Conduct technical training sessions in both classroom and onsite, for both internal and external customers.

Supervisory Responsibilities

Manages subordinate managers who manage subordinate supervisors directly, and other technical or functional associates indirectly. Responsible for the overall direction, coordination, and evaluation of operations in region of responsibility. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Who We’re Looking For:

• Bachelor’s degree in mechanical, or electrical engineering or related area and a minimum of 4 years’ wind blade repair and maintenance field service experience and or equivalent combination of education and experience.


• Previous supervisory experience, preferably including managing field service operations.


• Organizational and time management skills, close attention to detail and ability to effectively handle multiple projects.


• Proficiency handling details and documenting business activities.


• Strong customer service orientation and ability to work in a team-based environment.


• Good verbal and written communications skills and be ability to communicate effectively across all levels of the organization.


• Effective listening skills and ability to extract necessary information and validate understanding of the information and act accordingly.


• Travel requirements up to 60%. Majority of travel within assigned region but may travel internationally when required.