Help Desk Specialist at The Doe Run Company in St. Louis, Missouri

Job Description:

The Doe Run Company is currently seeking a Help Desk Specialist to provide the first line of support for Doe Run employees (both full time and contract) for IT issues that need immediate attention, and to assure that all IT systems are running properly. This position is located in the St. Louis area corporate office.

Responsibilities:

1. Address user problems: Answer phone calls, email and request forms for IT assistance to keep hardware, software and applications running as they should. Troubleshoot and solve issues; escalate problem to appropriate person(s) when necessary. Utilize ticketing system to document actions taken, by who and resolution. Use system to coordinate when escalation is needed. – 50%.


2. Fulfill user provisioning requirements: Execute on boarding processes, set up new users, initiate account information. Grant security access and file permission. Execute off boarding processes, remove access as necessary. – 25%


3. Mobile IT Infrastructure systems: Assure system stability and reduce time to repair. Troubleshoot and escalate when necessary. – 10%


4. Coordinate communication: Email end users about significant IT events that will impact user community – 10%


5. Other duties as assigned.

Education & Experience:

• Associates degree in Information Technology or Computer Science or other relevant comparable experience.


• ITIL Certification Foundation, preferred


• A+ Certification, preferred


• 1-3 years’ experience with Desk Top or Help Desk support experience

Knowledge, Skills & Abilities:

• MS Office – Advanced level


• Beginner understanding of networking and servers and network monitoring tools


• General hardware and software knowledge – intermediate


• Intermediate knowledge of printers, smart phones and other peripherals


• Ability to multitask, handle stress, and prioritize issues


• Excellent verbal and written communication skills

 

Work Environment & Physical Requirements:

• Work is generally performed in a standard office setting.


• Regularly required to sit for extended periods of time, and to talk and hear; frequently required to stand, walk, and perform repetitive movement.


• Requires clarity of vision at 20 inches or less.


• May be required to lift up to 15 pounds.

 

Based in St. Louis, The Doe Run Company is a privately held natural resources company and one of the largest integrated lead producers in the Western Hemisphere. Dedicated to environmentally responsible mineral and metal production, Doe Run has facilities in Missouri, Washington and Arizona and operates one of the world's largest, single-site lead recycling facilities, located in Boss, MO.  Using innovative mining techniques, Doe Run skillfully taps one of the largest lead deposits in the world.

 

As stewards of the mineral resources in our care, we strive to provide premium services and products to people who share our belief in enhancing the quality of life. You may view our sustainability report located at http://sustainability.doerun.com/.

 

All health and welfare benefits as well as 401K are effective on your start date!  In addition, we offer tuition reimbursement to help you grow and develop within our organization with ample opportunities for advancement.

 

The Doe Run Company is an Affirmative Action and Equal Employment Opportunity employer. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please click on the following links: About the EEO law and EEO law supplement.

Experience

Required

• 1 - 3 years: 1-3 years experience with Desk Top or Help Desk support experience

Education

Required

• Associates or better in Information Technology or related field

Licenses & Certifications

Preferred

• ITIL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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