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Associate Director of Operations, Billing at QTC Management, Inc. in San Dimas, California

Posted in Management 30+ days ago.

Type: Full-Time

Job Description:

Are you someone who has a passion for leading teams? If so, we would love to speak with you!

QTC is seeking qualified candidates for an Associate Director of Billing opportunity on our Veteran Affairs Operations team. You will lead the division’s Operation Managers in providing quality, timely, cost effective disability evaluation services to our clients.  Ensures leadership, budget, operational and contractual performance goals are met. 

Who is QTC Management Inc.?

QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

This rewarding role ecompasses:


  • Oversight and management of day-to-day operations to ensure timely and accurate billing, collections and provider payment

  • Is recognized and relied upon to analyze complex issues, formulate solutions, and partner/implement change for multi-disciplinary and technical issues

  • Stays abreast of emerging issues and risks and plans accordingly


  • Communicate department and company goals to create buy-in and drive performance

  • Proactively engage and motivate team to achieve operational metrics including KPIs, provider satisfaction, compliance, engagement, payment and other financial objectives

  • Responsible for recruitment, development, and performance management within areas of responsibility, translating the departmental vision into meaningful and effective results

Client & Claimant:  

  • Ensures service to our clients is superior in quality and timeliness  

  • Communicate with exam coordinators, claims adjusters and/or designee to best serve the client

Procedural Development:  

  • Develop, implement and monitor billing operations policies and procedures to ensure they meet organizational objectives and optimize performance

  • Design, implement and maintain processes for ensuring accurate billing data, billing rates, customer billings and provider payments


  • Prepares analyses and reports as requested by or required by the Parent Company, Internal Audit, SOX, and other internal and external stakeholders

  • Manages the teams as a small business unit to ensure financial goals are achieved. 

  • Have the business sense to make great deals with the right partners, vendors, suppliers, and customers to ensure her/his business succeeds.

Competencies needed:

  • Proven experience in successfully managing people while maintaining high performance and effectively dealing with identified non-performance

  • The ability to manage daily change in workload demands and priorities

  • Proven competent communication skills

  • A willingness to work in a confidential environment

  • Strong interpersonal relationship building skills

  • An organized work ethic that includes paying attention to detail

  • Proven ability to work with other team members out of relationships based on mutual trust and respect as well as being versatile as needed

  • Proven ability to solve problems and make decisions

  • Proven ability to grow and encourage a team with aligned and coordinated teamwork

  • Ability to extract, analyze, and interpret large data sets

  • Advanced MS Office skills, particularly in Excel (vlookup, pivot table, sumif, etc.)

You must have:

  • Bachelor’s Degree from an accredited college in Business, Science, or a related discipline, or equivalent experience/combined education

  • Master’s Degree or equivalent experience preferred

  • Generally 10 years of experience leading multiple teams/departments and supervision of team managers

  • Client relations management experience

  • Project planning and process re-engineering experience

  • Experience in health related field working with medical professionals preferred

  • Experience with Acumatica or other modern ERP/Accounting systems highly preferred

  • Proficiency with Tableau or other data analysis tools highly preferred

  • Must be able to successfully pass contractually required Federal background check

Pay and Benefits:

Starting pay: $130,000 - $140,000 + 10% Bonus potential

The QTC Management pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Commitment to Diversity

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and  protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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