Social Media Manager at Arhaus in Boston Heights, Ohio

Job Description:

Since 1986, our mission has been simple. We design and build heirloom quality products while holding true to our commitment to use earth-friendly materials and to give back whenever possible.  We are looking for someone who shares our love of story-telling and believes passionately in the value of heirloom quality artisan furniture, sustainability, and our mission to continue to learn and grow as a brand.

You will manage Arhaus’s growing social media presence, developing our community and delivering innovative and best-in-class experiences within the social media space. Together with the Director of Social, you will lead the planning, execution, and monitoring of Arhaus’s social strategy in order to drive new customer acquisition, retention, and sales. Essential to the position is the ability to define content requirements, grow and engage new audiences, execute strategies, and analyze data to determine which initiatives work best to continue scaling, all while maintaining brand integrity and consistency. This position is located on-site at our Corporate Headquarters in Boston Heights, OH.

Key Responsibilities

• Develop and execute best-in-class social strategy and programs in alignment with cross-functional partners, with a shared goal to increase reach and engagement.


• Build and implement social media strategy for Arhaus across channels (Instagram, Twitter, Facebook, Pinterest, and TikTok)


• Own the day-to-day management of social media as a key stakeholder for social media process, including meetings and recaps


• Create actionable plans to grow engagement and followers


• Support marketing initiatives by developing social media plans for key moments including brand campaigns, key product launches, and collaborations


• Monitor the landscape and advocate for social and digital trends internally, influencing the brand and business strategies


• Manage weekly recap process tracking to growth and engagement goals, ensure that cross-functional partners have a deep understanding of performance so we iterate on creative content that works


• Point of contact for reps for social platforms, own relationship and stay on top of best practices and new features


• Set KPIs and provide ad-hoc, biweekly, and yearly analysis on qualitative and quantitative performance.


• Partner with Social Media Specialist and internal Creative team to drive production of photo and video content for key storytelling initiatives, including strategizing, ideating, writing briefs, and overall project management.


• Partner closely with paid marketing and analytics teams to drive social platform opportunities


• Utilize native social analytics and third-party toolsets to educate and advise on better content development.


• Lead ideation relative to social media strategies and content executions, pushing Arhaus to be a leader in the rapidly evolving social media space.

Experience/Requirements

• Minimum 5-7 years of work experience in social media strategy


• Extensive knowledge of Instagram and TikTok


• Culture vulture – constantly following social media trends and has a clear POV on how brands can win in those moments


• Understanding of retail calendar and seasonal process


• Self-starter. A go-getter who can dive in, be an owner, and influence cross-functional partners


• Motivated by the social media industry, interest in staying on top of platform developments and new features


• Attention to detail and strong project management and organizational skills.


• A creative, “out-of-the-box” thinker.


• Strong leadership skills, entrepreneurial attitude, and can-do mentality.


• Analytical mindset that connects strategies with tangible outcomes


• Excellent communication skills, with the ability to engage diverse audiences


• Capacity to adapt quickly


• Able and willing to work outside business hours


• Team player


• Content creation is a plus

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

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