1300-618112-FIN COUNSELOR- Bilingual-Spanish at Mercy Care in Atlanta, Georgia

Posted in Other 6 days ago.

Job Description:

Employment Type:

Full time


Day Shift


Bilingual candidate needed

Manages financial risk to SJMCS by determining payor and securing all unscheduled patient accounts. Secures accounts by verifying benefits, including grants eligibility and obtaining authorization as needed from third party payers to ensure reimbursement for services rendered. Maintains database integrity by accurately identifying correct account to secure. Follows developed policies and procedures to obtain and verify financial information, insurance benefits and authorization. Identifies correct insurance plan, financial class, and coordination of benefits. Contacts third party payers for insurance benefits to verify eligibility and initiates authorization for services. Develops a financial plan for uninsured patients by securing payment or payment plan. Collaborated with appropriate personnel for Medicaid screening and/or qualifying for financial assistance. Calculates deductibles, co-payments, and cost estimates. Collects patient payment or co-payment at time of visit. Interprets patient bills and problem solves billing issues to resolution. Prioritizes work for optimal reimbursement and to avoid financial risk to both patient and clinic. Supports activities of Registration by documenting accurate patient income or insurance, and collection information. Efficiently and effectively uses EPIC practice management system, multi-tasking skills, and use of office equipment expected.

*Provides patient care and/ or support activities appropriate to ages served; primarily adults ages 18-65 or geriatric patients ages over 65. May also include care for infant age 0-1 year, child ages 1-12 years or adolescent ages 13-17 years.

High school education diploma or equivalent. Associate's or Bachelor's Degree preferred. CPAR certification optional.

Two (2) years minimum of work experience in financial counseling in a healthcare setting or equivalent. Computer experience; previous EPIC EPM system experience preferred. CPR certification required. Applicant must be bilingual in English and Spanish.


Basic knowledge of third party payer requirements, government programs and grants (latter can be learned on the job if person has other knowledge and experience required for financial counseling) Computer skills Detail-oriented Demonstrated communication, interpersonal, and customer service skills

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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