Supervisor, Service at Florida Detroit Diesel in Odessa, Texas

Posted in Other 14 days ago.





Job Description:

Positions Supervised: Service Technicians, levels I, II, III, and Group Leader.


POSITION SUMMARY


Responsible for daily direction and supervision of the service department and Service Technicians.


ESSENTIAL FUNCTIONS

  • Oversee the daily operations of the service department.
  • Manage the distribution of Service Technician work loads and assignments.
  • Direct the activities of Service Technicians.
  • Manage shop costs to achieve margin objectives.
  • Ensure the appropriate manpower and supplies are available to complete work assignments.
  • Review in progress and completed jobs to verify scope of work completed appropriately and safely.
  • Maintain a clean and safe work environment.
  • Assist Service Advisors in responding to and handling customers' service complaints.
  • Establish work standards and evaluate Service Technician's performance.
  • May handle issues related to warranty work requests.
  • May determine need and cost of service repairs.
  • Hire, counsel, and discharge Service Technicians as necessary.

QUALIFICATIONS


High School Graduate or General Education Degree (GED) and three to seven years related

Experience. Associates or Bachelor’s degree strongly preferred.



  • Ability to organize and direct oneself and effectively supervise others.
  • Ability to utilize the available time to organize and complete work within given deadlines.
  • Ability to find a solution for or to deal proactively with work-related problems.
  • Ability to communicate effectively with others using the spoken word.
  • Ability to take care of the customers’ needs while following company procedures.
  • Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job
type.


SKILLS & ABILITIES



Computer Skills


Proficient in Microsoft Office applications (Word, Excel, Outlook).


Certificates & Licenses


N/A


Other Requirements


Prior experience in a shop and/or field service environment required. Ability to utilize laptop computers

and portable diagnostic tools required. Prior supervisory experience required.

Additional Info:

See Job Description


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