Learning Spaces Specialist II at Georgia Gwinnett College in Lawrenceville, Georgia

Posted in Other 11 days ago.

Job Description:

Job Title: Learning Spaces Specialist II
Location: Georgia Gwinnett College
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 250957
About Us

Located in the vibrant community that is Gwinnett County, Georgia Gwinnett College (GGC) is a technology-rich, financially affordable, four-year institution with an access mission, housed on a modern 260-acre campus, 30 miles northeast of downtown Atlanta.

GGC's transformative model of education prepares students to be life-long learners through the four pillars of scholarship, leadership, service and creativity. With a diverse student body of over 11,000 and a similarly diverse faculty and staff of 1,300+, the college embraces innovative approaches to education and administrative services through an inclusive culture.

Georgia Gwinnett College recognizes the talents of its faculty and staff as the institution's most critical asset. Essential to the college's mission is the critical need to attract, retain, and engage a diverse and highly qualified workforce. In addition to the University System of Georgia's expansive benefit and retirement offerings, employees who have completed six months of regular full-time service with GGC are eligible for the system's Tuition Assistance Program (TAP). This program fosters the development and professional growth of employees through tuition assistance for eligible courses at any of the system's 26 institutions.

The University System of Georgia's total compensation package features an outstanding set of employee benefits for eligible positions, including, but not limited to, medical, dental, and vision plans, paid holidays, sick and vacation leave and retirement savings plans. More information can be found by visiting the USG Benefits webpage: https://benefits.usg.edu/

Job Summary

The Learning Space Specialist II provides level 1 and 2 support for learning spaces and events. Support includes conducting maintenance checks, responding to incidents, and conducting or coordinating equipment installations or repairs. The position may be involved in supporting specialized/complex learning spaces requiring a high-level of troubleshooting skills. On an as-needed basis, the position assists with the staffing and support of onsite and virtual events. The Learning Space Specialist II documents issues, contributes solutions, and manages incidents and service requests as needed as part of the college's ITSM practices. The position stays abreast of learning spaces best practices related to the support of teaching and learning. The Learning Space Specialist II serves as a mentor to student workers.

The position may work non-standard hours.


  • Respond to incidents and service requests to support instruction and events in spaces across campus.

  • Document issues and contribute solutions to support learning spaces using ITSM best practices.

  • Conduct regular maintenance checks of learning and event spaces creating a proactive approach to support.

  • Install or repair equipment as needed.

  • Assist with inventory and space management. Ensure that appropriate equipment is available for faculty and event checkout.

  • Collaborate with all parts of the IT organization to support teaching and learning activities.

  • Other duties as assigned.

Required Qualifications

  • 2 Year / Associate Degree

  • 3 or more years of relevant experience.

Preferred Qualifications

  • Bachelor's degree

  • Demonstrated experience supporting and troubleshooting control systems such as Crestron or Extron.

  • Experience working in education.

  • Audio/visual certifications.

Knowledge, Skills, & Abilities

  • Familiarity with common classroom technologies such as projectors, document cameras, touch screen displays, webcams, and PTZ cameras.

  • Familiarity with Windows and Mac operating systems.

  • Familiarity with supporting and troubleshooting AV control systems such as Crestron or Extron.

  • Familiarity with web conferencing solutions such as Zoom or Microsoft Teams.

  • Ability to prioritize, organize and perform multiple work assignments simultaneously.

  • Ability to communicate effectively verbally and in writing.

  • Ability to utilize problem solving skills.

  • Ability to communicate best practice approaches for using technology to support teaching and learning.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College, as determined by Georgia Gwinnett College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Gwinnett College is an equal employment, equal access, equal educational opportunity, and affirmative action institution. It is the policy and practice of our institution to recruit, hire, train, promote, retain, and educate persons without regard to race, color, national or ethnical origin, age, disability, sex/gender, religion, sexual orientation, gender identity, genetic information, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, ADA, Sections 503 and 504 of the Rehabilitation Act, AREA, and Executive Order 11246 ). For questions or more detailed information regarding this policy, please contact the Georgia Gwinnett College Human Resources Team at (678) 407.5070 or email hr@ggc.edu. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Payroll and Benefits at (678) 407.5070 or email benefits@ggc.edu. Any individual who feels that they may have been discriminated against, should contact the Office of Diversity & Equity Compliance at odec@ggc.edu.

Other Information

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Any resulting employment offers are contingent upon successful completion of a background investigation, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, disability, sexual orientation or religion. Georgia is an open records state.

Physical Requirements

Position requires local travel. Ability to lift and carry files and materials. Ability to move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Job takes place in normal environmental conditions.

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