Renewals Specialist at HelpSystems LLC in Eden Prairie, Minnesota

Posted in Other 7 days ago.





Job Description:




RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY

Manage customer relationships and facilitate customer requests, particularly as it relates to maintenance renewals, account updates, and licensing changes, with a key focus on customer retention. Renewals Specialists are driven by the following competencies: Customer Service, Data Integrity, Detail Orientation and Quality.




WHAT YOU'LL DO



  • Manage the renewal process, from quoting, internal approvals, through to ensuring the Order is processed correctly.

  • Proactively reach out to customers a minimum of 90 days prior to renewal date. Target renewal proposals for both end users and partners being submitted a minimum of 30 days advance of expiration.

  • Resolve issues related to order processing, and license expirations.

  • Weekly forecast to Senior Customer Operations Manager on bookings and losses.

  • Negotiate special pricing and validate at point of order.

  • Maintain accurate data in CRM such as customer licensing & contact details, correct pricing, and special agreements.

  • Assist customers with requests related to licensing, renewal maintenance, and invoicing. Including guidance on documentation required for renewal e.g. indemnities, terms and conditions of support.

  • Responsible for managing the at-risk process for your customers, by handling any requests to cancel renewal maintenance/subscriptions. Coordinate with necessary departments to identify opportunities to save the renewal, help drive retention and resolve customer issues.

  • Assist Accounts Receivable Specialists when needed in chasing outstanding invoices to collect overdue payments.

  • Contact customers at various points during their term to provide customer service, identify opportunities for additional products or services, and ensure overall customer satisfaction.

  • Assist with Export license requests when necessary.

  • Perform additional duties and projects as assigned by management





QUALIFICATIONS



  • Four-year degree preferred; minimum one year customer service experience or equivalent education and experience

  • Minimum of one year experience in Microsoft Word and Excel required

  • Must be able to manage and prioritize multiple tasks

  • Detail oriented, self-motivated, resourceful, and reliable

  • Excellent verbal and written communication skills

  • Quick learner

  • Pleasant disposition with a customer service focus

  • Ability to work with minimal supervision

  • Keyboarding of 80% per day.

  • Primarily phone and computer work


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