Business Systems Analyst II at HelpSystems LLC in Eden Prairie, Minnesota

Posted in Other 3 days ago.





Job Description:




RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY

The Business Analyst will partner with Business Owners and Subject Matter Experts to define, understand and document requirements while acting as a focal point between the business owners and the Business Systems team




WHAT YOU'LL DO



  • Translate business requirements into system requirements, which describe what the system or process must do to fulfill the business requirements.

  • Tracks requirements from business case to implementation while maintaining requirements for reuse.

  • Assist with project management for multiple Salesforce instances

  • Identify automation opportunities to increase efficiency across the team and improve system stability.

  • Collaborate with business owners on planning and prioritizing work across the team.

  • Create and maintain documentation around automation tools and issue resolution.

  • Support multiple projects simultaneously

  • Other duties as assigned.





QUALIFICATIONS



  • A minimum of three years' experience working as an IT Business Analyst

  • Experience with Jira or other issue-tracking software

  • Experience with Agile principles and processes throughout the software development lifecycle.

  • Experience with CRM platforms such as Salesforce or Dynamics 365.

  • Strong problem solving and communication skills, including technical writing skills


HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!


Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.


As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.


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