Material Damage Inside Adjuster I at Erie Insurance in Harrisburg, Pennsylvania

Job Description:

Division or Field Office:

Harrisburg Branch Office
Department of Position: Claims Department
Work from:
Harrisburg Branch Office

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.

• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.

• A pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.

• A 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.

• Paid vacation, personal days, sick days, bereavement days and parental leave.

• Career development, including a tuition reimbursement program for higher education and industry designations.

• Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts, up to $12,500 a year.

Position Summary

Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage within authority.

• There are 2 openings available
• Will handle primarily handle Photo Appraisal assignments.
  
• Must reside in the ERIE's operating footprint(PA, NY, VA, WV, NC, TN, WI, MD/DC, IL, IN, OH, KY)
  
• Work mainly traditional core hours but must be willing to work a flexible schedule that could include non-traditional service hours.
  
• Have or be willing to obtain/maintain all required licensing and continuing education requirements for licensing. PA, NY, WV, NC, KY state licenses are required for the ERIE footprint. Additional licensure may be required as ERIE expands its ability to handle 'out-of-territory' claims. Assistance to obtain required licensing will be provided subject to certain restrictions.
• The hiring manager will also consider candidates for Material DamageAdjuster II.Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.
• The position may be remote upon the Material Damage Manager's approval. However, employee must meet remote criteria, and be willing to travel to the Harrisburg Branch office for meetings and/or training as required.
• The hiring manager will also consider candidates for Material Damage Inside Adjuster II.Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.

Duties and Responsibilities

Makes arrangements with repair shops, independent appraisers, Policyholders or claimants to inspect vehicles. Photographs damaged areas and writes estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines.

Negotiates with repair shops on cost of repairs. Establishes value and settles total losses. Handles disposal of salvage within authority.

Handles all material damage claims, which may include drive-in assignments, as assigned. Performs desk review of repair estimates when required.

Monitors and supports Direct Repair Program (DRP) when required.

Distinguishes cause of damage for appropriate policy coverage. Evaluates and settles total losses when necessary.

Issues settlement checks and keeps appropriate records.

Responds to Policyholders and claimants as directed regarding service issues or complaints.

Establishes rapport with Agents and claims adjusters.

Attends appropriate training sessions.

At the request of Underwriting, evaluates antique and classic cars for coverage value.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident

The first seven duties listed are the functions identified as essential to the job. Essential functions are those jobs duties that must be performed in order for the job to be accomplished.

Competencies

Values Diversity

Nimble Learning

Self-Development

Collaborates

Information Management Skills

Customer Focus

Cultivates Innovation

Job-Specific Knowledge

Optimizes Work Processes

Instills Trust

Ensures Accountability

Decision Quality

Qualifications

High school diploma, or GED, required.

Two years of experience in body shop or general claims handling OR completion offormal ERIE training program, required.

Estimate writing experience preferred.

Completion of General Insurance program preferred.

Position requires the incumbent to serve on thecatastrophe duty, which may include travel on short notice to other locations for periods in excess of twoconsecutive weeks.

Willingness to obtain and maintain required licenses.

Valid driver's license and gooddriving record preferred.

Physical Requirements

Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Driving; Occasional (
Pushing/Pulling; Occasional (
Manual Keying/Data Entry; Often (20-50%)

Climbing; Rarely

Nearest Major Market: Harrisburg