Restaurant Supervisor (JB's Cafe, Horseshoe) at Caesars Entertainment in Council Bluffs, Iowa

Job Description:

JB's Café is open to satisfy appetites at Horseshoe Council Bluffs. This casual dining restaurant features signature sandwiches, soups, salads, and burgers.

Ask about our hiring bonus during the HR interview.

ABOUT US:

Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.

Salaried Team Members can enroll in medical, dental and vision benefits at day one of employment. They are also able to enjoy Flexible Time Off at day one of employment.

Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.

JOB SUMMARY:

• Establishes and implements sequence of service to ensure consistent high-quality service standards are maintained.
• Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions with the Room Chef.
• Responsibility of outlet budgets, profit and loss statements, cost analysis, planning and promotions with Room Chef.
• Monitors appearance of all foods and communicates deviations from standard to Room Chef.
• Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Director of Food & Beverage.
• Oversees all follow-up work to ensure non-recurrence of cashiering errors; works closely with Accounting and Audit to ensure compliance with established procedures.
• Provides the highest level of customer service, managing and resolving in person and phone customer service issues, in an efficient and courteous manner.
• Responsible for scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours.
• Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
• Supervisory accountability for all team members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Ensures regulatory, internal controls and policy and procedure compliance.
• Accountable for meeting or exceeding all State of Iowa and Company sanitation requirements (ServSafe).
• Presents oneself as a credit to the Company and encourages others to do the same.

EDUCATION and/or EXPERIENCE:

• Preferred: Bachelor's Degree in Hotel or Restaurant Mgmt.
• Work requires three years of restaurant/food service, including 1 year supervisory experience

QUALIFICATIONS:

• Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
• Excellent interpersonal skills and organizational ability.
• Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to understand and analyze Budget & P&L Statements.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

WORK ENVIRONMENT :

• Must be able to work in a fast-paced environment, multiple tasks to be handled under time constraint.
• Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.
• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must be flexible with schedule, including nights, weekends, and holidays as required. Will be subject to call 24 hours in case of emergency or facility need.

Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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