The Senior Outside Sales Representative reports to the General Manager of Sales and is responsible for marketing and selling steel products along with process improvements and marketing /customer interface enhancements. This position requires strong interpersonal, oral communication and presentation skills for effective communication both in person, over the phone and via virtual team meeting platforms. Ability to maintain a professional demeanor always while representing the company and to provide quality customer service. Familiarity with the industrial and/or manufacturing industry and knowledge of the technical and product terminology and pricing related to the company’s steel products. Advanced ability/skill in operating the software necessary to perform the duties of this position, such as Microsoft Windows and Office applications, including Outlook, Word, Excel, PowerPoint, and Teams, as well as various other business software specific to CSRM. Must possess strong integrity and support the company’s Compliance Standards as well as support the Company’s Anticorruption Program through compliance with the Anticorruption Manual and Anticorruption Controls. Ability to effectively manage/lead assigned projects, including creating long- and short-term plans, setting targets for milestones and adhering to deadlines. Must possess strong critical thinking skills, project management skills, and the ability to proactively solve problems or address the questions and concerns of the customer. Ability to develop and maintain effective working relationships.
Solicits new and maintains existing relationships with customers, monitoring their business condition and learning about their product needs and business structure. Gains insight on their sales history and purchase patterns by maintaining records of both verbal and written communication.
Market all steel products, specifically ASTM 1035, with the objective to educate DOT engineers and architects on the benefits of high strength steel products.
Ensures regular correspondence and communication with customers; monitoring customer’s product use, satisfaction with product purchased and service received. Communicates terms of service, order and shipment process and timeframes, and product information.
Develops strategic goals for target markets and accounts. Assist in development and strategic efforts with sales team.
Researches and evaluates current market and economic conditions through client interactions, trade publications and other resources and determines impact on CSRM and its customers. Monitors competitors.
Coordinates outside sales efforts and information with the inside sales department.
Responsible for anticorruption compliance as set forth in the Anticorruption Manual. Specific anticorruption accountabilities include:
Following the travel and entertainment, gift giving and related expense reporting guidelines.
Ensuring all international sales are made in accordance with the due diligence and contract guidelines.
Ensuring the proper review and handling of all international sales.
Maintains records and reports related to the sales function, including aggregate and geographic sales and pricing information and trends.
Meet with structural engineers, contractors, fabricators and developers.
Travel to anywhere as needed.
Performs work with inside sales team. Responsibilities may include:
Answer incoming customer phone calls and emails and input order requests.
Evaluate pricing and track increases. Update and distribute pricing lists.
Monitor stock levels and inventory for all locations. Update and distribute revised stock lists weekly.
Evaluate invoicing and shipping discrepancies and take appropriate action to rectify.
Ensure compliance with Sarbanes-Oxley.
Assist MMFX engineering group when requested.
Attend/or exhibit at trade shows.
Other duties as assigned.
This position does not directly supervise any employees. This position may represent the General Sales Manager in their absence.
See the applicable organization charts for all direct and indirect reporting relationships.
This position requires climbing while ascending or descending stairs daily. Stooping, kneeling and crouching when needing to access office files, papers, etc. Standing and walking primarily within office building, but occasionally outside or within manufacturing plant. Reaching to retrieve office supplies, equipment or files/paperwork. Pushing, pulling and lifting to move items within the office environment. Grasping to move papers, files and office supplies or to write. Repetitive motions of the hands, wrists and fingers to perform office duties such as keyboarding, 10-key, telephone dialing, filing of documentation or operations of copier/fax machine. Position is an office job and duties are primarily performed while sitting at a desk or modes of transportation (car, bus, rail, and airplane). Talking in person by telephone to explain procedures, gather information, give directions. Ability to communicate with individuals of varying English speaking/understanding ability. Ability to communicate in either an office environment or on occasion, in a loud mill environment. Hearing to listen, in person and over the phone, and to understand. Vision to read and view computer monitor, data and figures and text.
Exposure to physical operations ranging from office environments to manufacturing areas. On occasions may need to enter the mill, where they will be exposed to outdoor and or plant conditions. PPE is required and provided when this is the case.
Work is primarily performed in a variety of settings including office environment, outside plant environment, and customer premises. It may occasionally require the ability to exert force or to push/pull up to 20 pounds, and/or to lift/carry up to 10 pounds.
This position requires the ability to travel both locally and out of state to meet with customers and potential customers. Travel is a frequent component of this position so must be adept at traveling via rail, air, bus, or car.
Bachelor’s Degree or equivalent combination of education and experience. MBA preferred. 5+ years of relevant sales experience in a manufacturing or metals industry. Possession of a valid Driver’s License.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Schnitzer Steel Industries, Inc. participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Schnitzer Steel Industries, Inc. or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Schnitzer Steel Industries, Inc. does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.