Resolution Analyst at Manpower Group in Milwaukee, Wisconsin

Job Description:

The Resolution Analyst is responsible for taking incoming issues and questions from sales, operations and internal teams. The Resolution Analyst will coordinate with the appropriate teams to solve all issues and provide solutions and feedback to the stakeholders; ensure consistent work processes are in place across all teams; and participate in ad hoc projects.

Making an Impact
• Serve as point of contact for incoming inquiries from the field and internal teams
• Develop solutions for complex issues that cross between teams
• Create and ensure standard work processes are being utilized
• Ensure issues are resolved and closed out timely
• Provide status updates and final feedback to stakeholders
• Track issues by working through tickets in the USD system
• Participate in ad hoc projects and process enhancement roll-outs

Sharing Expertise
• Breadth and depth of domain, industry and organizational knowledge across multiple functions and brands
• How this knowledge is applied toward achieving brand/functional objectives and problem solving
• Complexity, ambiguity and novelty of problems faced and information available

Gaining Exposure
• Sphere of influence and proximity to our clients and candidates
• Strength of internal stakeholder networks required to achieve objectives
• Need to navigate within the global, diverse, matrixed nature of our organization

Your Typical Day
• How your time is spent-common tasks and activities
• Work/office environment and tools/technologies used
• Requirements for travel, specific driving requirements, on/off site, remote work
• Physical requirements as applicable (on-site environmental considerations)

Qualifications:

Required
• Minimum of 2 years of experience in a service- and resolution-oriented environment
• Demonstrated understanding of the order to cash workflow
• Familiarity with front office software (FOX & CAF preferred)
• Demonstrated understanding of complete billing function within a large ERP package (PeopleSoft strongly preferred)
• Intermediate to Advanced Microsoft Excel skills

Nice to Have
• Bachelor's degree in Business related discipline (Accounting, CIS or Finance preferred) preferred but not required

We are open to both local and out of state candidates for this position.

If local (within 50 miles of Milwaukee, WI) this position is based in our Global Headquarters located in downtown Milwaukee. Employees can enjoy an onsite cafeteria, coffee shop and gym along with beautiful views of the Milwaukee river, Deer District and historic downtown architecture ManpowerGroup is proud to support a flexible working environment. Employees may work virtual some of the time depending on role (1-2 days per week). ManpowerGroup puts our employee's safety first and requires all individuals working or visiting our Headquarters to be fully vaccinated against COVID-19.

If out of state (or greater than 50 miles from Milwaukee, WI) ManpowerGroup is proud to provide remote working options. This includes remote onboarding support, technology stipends and home delivery of computer and other office equipment (required by position).

ManpowerGroup is an EOE/AA/Vets/Disabled Employer