Broker and Payer Relationship Sr. Manger CareAllies - AL at Cigna in Bloomfield, Connecticut

Job Description:

The CareAllies' Broker and Payer Relationship Senior Manager will be responsible for building and maintaining the key Broker and Payer relationships that directly align with or impact the growth and retention plans of the contracted Independent Physicians Associations (IPAs) for which CareAllies performs management services. She/he/they works closely with business leaders, matrix partners and external partners (physicians, agents, brokers, payers, vendors, and field marketing organizations) to strengthen and drive improved patient retention, improved competitive positioning and increased patient growth while maintaining a strong brand reputation in the market.

The CareAllies' Sales Effectiveness Senior Manageris responsible for building the necessary strategy and capabilities to execute a successful patient growth and retention plan through CareAllies' aligned physician and broker/agent relationships as well as through the Payers contracted with CareAllies' aligned physicians and whose management of contracted reimbursement terms are supported by CareAllies. The individual will work collaboratively across multiple functional areas to align resources and efforts around the achievement of channel specific growth and retention goals. Success for this individual is defined as anticipating and building capabilities within established time lines and achieving outcomes.

DUTIES AND RESPONSIBILITIES

• Lead, participate and drive educational sessions within the Payers and Broker communities aligned to CareAllies' aligned physicians that coincide with Medicare enrollment cycles, in compliance with CMS guidelines as well as all other Payer contracted lines of business and products.


• Provide ongoing education as needed relative to CareAllies' specific business products, services and functions that may impact Agent / Broker / Payer ability to support growth and retention objectives.


• Build and maintain a strong Payer network to support Agent / Broker sales and growth opportunities


• Work closely with local market Provider Engagement leads to stay apprised of changing market dynamics or personnel which may impact relationships or require an adjustment in strategy or alignment.


• Ensure a compliant approach is always designed and maintained, such that both regulatory and ethical concerns are embraced, while optimizing patient-provider integrity.


• Communicate clearly with Brokers, Agents, Field Marketing Organizations and other vendors as necessary around CareAllies' engagement expectations.


• Attend meetings or conferences where representation and participation could be beneficial for strengthening Payer or Broker relations and affinity for CareAllies' value proposition.


• Monitor business performance, external market activity and capture competitive intelligence for tracking and trending and adjust strategy accordingly as well as inform other business functions.


• Schedule quarterly or bi-annual face to face meetings with local Broker contacts to discuss overall growth and retention outcomes. Develop action plans as needed and/or in conjunction with Provider Engagement and the physician.


• Provide leadership oversight of all day-to-day patient retention and growth activities and pertinent operations, including but not limited to Provider Engagement Team meeting participation


• Reports directly to the CareAllies' Growth Lead and works to develop and support communications and education materials to support growth objectives. Engages in and supports development of training and polices related to initiatives with guidance from CareAllies' Compliance and Legal.


• Provide results-driven actions to ensure retention/acquisition activities and decisions are aligned to the strategy through an environment that leverages analytics, technology, best practices, innovation and talent, along with corporate-wide resources, to benefit the business line.


• Research, analyze and monitor industry activity, competitive intelligence, demographic trends and patient experience insights to capitalize on market opportunities.

• 7+ years of experience in a healthcare, provider marketing or sales environment required


• 7+ years of in-depth knowledge and understanding of fully funded and self funded health services products and government sector products and distribution required


• Experience in developing and delivery of retention and marketing strategies


• Preferred - Vendor/Broker relationship management experience


• Preferred - Experience delivering distribution partner value & service excellence


• Excellent written and verbal communication skills


• Excellent analytical & problem solving skills


• Demonstrated ability to self-motivate, work in teams, and be flexible within a fast-paced and changing environment.


• Proven track record of success working collaboratively with cross-functional teams to develop and implement marketing strategies.


• Ability to travel 10% to 25%, subject to change.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 107,900 - 179,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.