Thompson Hospitality is the nation's largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than thirty years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:
Give back to our communities
Do the right thing
Treat people the way you want to be treated
Always do your best
Be accountable for our actions
Serve the highest quality food
Provide world-class service
Maintain flexibility to better serve our clients
Paid Time Off
401(k), matched up to 4%
Short and Long Term Disability
Employee Referral Program
Discounts: Hotels, Travel, Tickets, Restaurants
Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school
The Food Service Director serves as the company's representative and directs all dining service operations at the unit. The Food Service Director works with each client as directed in all matters relating to contract and unit operations in order to establish and maintain a solid mutually beneficial business relationship.
In addition to directing the dining service operations of the unit, the Food Service Director plans and supervises special functions, maintaining cash control and payroll records, hiring and training of associates, and maintaining customer satisfaction and good public relations. Responsibilities
Client and Customer Satisfaction/Relations
Maintain client satisfaction at a level that ensures account retention.
Ensure that all associates demonstrate an aggressive hospitality (respect) orientation toward customer and clients.
Ensure compliance with the provisions of the client contracts.
Ensure client communications is effective in all areas.
Follow up with customer/client/associate surveys.
Ensure special event calendars are in place on a monthly, weekly and daily basis.
Business Growth and Marketing
Maintain an awareness of the competition and market conditions internal and external to the unit.
Identify and recommends new sales and revenue opportunities.
Coordinate with the District Manager regarding client communications and the retention process.
Promote and leverage the company's name and resources to maximum advantage throughout the unit.
Develop a business plan and budget for the unit with the District Manager.
Develop financial forecasts and balances programs and resources for the unit.
Control expenses within the unit.
Responsible for attainment of financial goals for the unit.
Responsible for accuracy and timeliness of financial data and statistics.
Monitor period analysis reports and initiates action plans as necessary.
Monitor and audit the accounting and control process within the unit.
Leadership and Managerial Skills
Demonstrate and promote the company culture, values and management philosophy.
Promote teamwork within the unit.
Coach and counsel associates and managers as needed, provide continuous feedback on performance and applies appropriate development tools to assist in their individual growth.
Represent the company professionally and ethically at all times.
Act as a positive role model.
Recognize the need for and demonstrate good communication and listening skills with clients, customers and associates.
Follow the principle of Managing by Wandering Around to maintain contact with clients, customers and associates.
Human Resource Management
Responsible for compliance with all Human Resource policies and procedures by all associates within the unit.
Direct the Human Resource planning process to ensure the unit is adequately staffed.
Provide opportunities for advancement and other developmental experiences for successful managers and associates.
Responsible for selection of unit associates and as required, management associates.
Responsible for implementation of an effective Associate Relations program throughout the unit.
Responsible for correct and fair wage and benefit administration.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.