Client Service Specialist - Retail Associate at Beauty Brands in Overland Park, Kansas

Job Description:

Beauty Brands, based in Kansas City, was founded in 1995 on the idea of providing a one-stop total beauty destination. We’re a team of committed, creative thinkers and problem solvers, dedicated to making a beautiful difference in the lives of all we touch. Each Beauty Brands location offers more than 200 professional haircare brands, as well as makeup, skincare, bath and body, nailcare, and a full-service salon & spa experience. 

WHO WE ARE
Beauty Brands, based in Kansas City, was founded in 1995 on the idea of providing a one-stop total beauty destination. We’re a team of committed, creative thinkers and problem solvers, dedicated to making a beautiful difference in the lives of all we touch. Each Beauty Brands location offers more than 200 professional haircare brands, as well as makeup, skincare, bath and body, nailcare, and a full-service salon & spa experience. 

Duties and Responsibilities

• Create a GLAMOUR Experience for every customer

• Welcome all customers entering the store with the appropriate Beauty Brands greeting.


• Promote the Take Ten program with every customer.


• Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands.


• Follow company policies


• Meet attendance, punctuality, and required work guidelines.


• Perform store operations procedures with accuracy.


• Complete all required projects (as assigned by management) on time and with accuracy.


• Support an accurate inventory process.


• Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.


• Answer the phone with the Beauty Brands greeting by the third ring.


• Utilize the Just Ask program and Just Ask Daily Form to support the GLAMOUR Experience, enhance suggestive selling, and increase add-on sales goals (set by manager) using “just one more” program.


• Attend a required number of Education classes (as directed by manager).


• Ensure that store safety and security measures are being followed.


• Attend scheduled store meetings.


• Follow the client experience guidelines, as it applies to the position.

Prerequisites

• Strong customer service, communication, and interpersonal skills


• Demonstrated record of  punctuality, attendance, teamwork, and ability to follow company policies

Physical Job Requirements

• Assisting in inventory - requires bending, stretching to reach shelves, and lifting merchandise.


• Product receiving and preparation - opening and lifting boxes; carrying products.


• Merchandising product - requires bending, stretching to reach shelves, and lifting products and fixture shelves.


• Daily cleaning - wiping down shelves, windows and counters; sweeping, vacuuming, mopping, changing light bulbs, standing on a ladder.