Application Developer Sr. Advisor - Evernorth at Cigna in Bloomfield, Connecticut

Job Description:

Reporting to the Sr. Director of IT, this role is for a Sr. Salesforce Marketing Cloud Administrator. The role is a full-time remote position on the Cigna's Commercial IT Producer Business Systems team within the Commercial IT organization focused on building experiences and digital engagement across B2B channels. The Commercial IT Business team is looking for a talented Sr. Salesforce Marketing Cloud Administrator to bring our Salesforce platform and environments for B2B CRM engagement to another level.

We need your help in designing, building, and maintaining a responsive, data-driven, world class instance of Salesforce Marketing Cloud (SFMC) for Cigna's Producer brokers, and Cigna employer clients. In this position you will have an immediate opportunity to deliver impactful solutions for our Producer Relations, Marketing & Sales organizations, and have a direct impact on our B2B business and as such, the extreme growth of Cigna and Evernorth business to help millions of lives with better healthcare.

You will collaborate with Producer Relations, Marketing, Sales, and technical teams to optimize marketing automation tools across a variety of marketing channels, and to execute operational strategies using SFMC including: building comprehensive prospect/broker/client journeys, creating dynamic web pages and personalized content, and attributing prospect/customer interactions in order to facilitate a marketing automation engine which is capable of quickly implementing and pivoting marketing campaign initiatives based on attributable marketing campaign metrics.

As a technical application owner and strategic advisor for SFMC, the ideal candidate would possess expert knowledge of the SFMC platform and will evangelize and educate Cigna colleagues on its capabilities and features. Where the candidate lacks expert knowledge, they would dig in and learn. The ideal candidate will be curious, passionate, self-motivated, possess a high level of personal accountability, strive to be a good colleague, and eager to help. Further, the ideal candidate would excel at interfacing and collaborating with Producer Relations, Marketing, strategic business partners, product managers and Salesforce Platform Team colleagues within the Commercial IT Business Systems department to understand business requirements, define solution architecture, create technical specifications, design proof of concepts, develop minimum viable products, and implement elegant and scalable solutions.

Responsibilities:

• Work closely with stakeholders and partners to elicit, define and refine requirements for the SFMC platform.


• Works closely with stakeholders and partners to design, deploy, and support solutions leveraging the SFMC platform with an agile methodology approach.


• Document design approach, solution diagram, and technical specifications within the appropriate applications (Confluence, Rally, Jira).


• Establishes and evolves best practices within the SFMC platform.


• Stays current on SFMC platform features and capabilities.


• Identifies risks to the SFMC platform or individual initiatives that they are engaged with and helps develop risk mitigations.


• Support solution implementation and user adoption. Responsible for issue awareness and resolution.


• Provide hands-on technical support to colleagues and/or content owners and publishers.


• Work with colleagues to build knowledge and skills in specific areas of expertise through training and mentoring.

Required Skills/Abilities:

• Deep knowledge of Journey Builder, Email Studio, Mobile Studio, SFMC Einstein Analytics, SFMC Reporting, and Automation Studio components.


• Strong experience with AMPscript, Javascript, HTML, CSS, SQL and/or SOQL.


• Integrate with other data sources (internal data warehouse, salesforce health cloud, SFMC connect) outside of SFMC to provide an even greater level of personalization and possibilities.


• Good understanding of Salesforce object, data & security models.


• Experienced working in a fast-paced, high-tech environment and comfortable navigating conflicting priorities and ambiguous problems.


• Solid grasp of sales & marketing functional roles as well as processes and technology that enables smooth marketing operations and a smooth marketing > sales handoff.


• Team-oriented, self-motivated, success-driven, roll-up-your-sleeves attitude. • Excellent attention to detail, strong problem solving, troubleshooting and analytical skills.


• Research enhancements to the platform and potential impacts and benefits. Lead decisions with the marketing department and other business and IT leadership and implement as appropriate.


• Cross train and mentor the Salesforce colleagues so they can back up the Sr. Salesforce Marketing Cloud Administrator position.


• Continue to develop knowledge of industry practices, products, and professional growth. • Consistently commit to learning through professional networks and education.


• Participate in appropriate learning opportunities and certifications to maintain expertise.


• Must be a current contractor with Cigna, Express Scripts, or Evernorth.

Education and Experience:

• 3+ years marketing automation experience in Salesforce Marketing Cloud, responsibilities including systems design, database management, administration and implementation.


• Salesforce certifications upon hire strongly preferred (Marketing Cloud Email Specialist/Administrator/Developer or Salesforce Administrator/Developer/Architect).


• Bachelor's degree preferred.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 105,600 - 176,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.