Service Analyst at Gregory Poole Equipment Company in Raleigh, North Carolina

Job Description:

Service Analyst

Raleigh, NC, USA Req #517

Monday, November 28, 2022

Gregory Poole Equipment Company is a family founded , family owned , and family led organization. We care about our employees and communities and have for the last 71 years we have been in business. We are looking for a driven individual to join our Service Analyst team. This role is designed for a team-driven individual; someone who appreciates the power of collaboration and customer support, including our internal customers. Please visit our resources to explore how you align with our mission at Gregory Poole Equipment Company : About GPEC - Link , The Gregory Poole Advantage - Link .

PRIMARY FUNCTION:

This position will be responsible for opening Work Orders, adding Segments, and closing Work Orders. This person will monitor e-mails, phone calls, and messages from all Construction branches to support the daily operations of the Service Departments. Set procedures will be incorporated to provide Standardized Processes for all branches. This person will also be cross trained with Warranty Analysts and work closely in the same department.

ESSENTIAL DUTIES:

• Open, maintain and close work orders for Service Operations. Review and verify the following information.

• Codes, approves and receive purchase orders. Reviews outside purchases to work orders and PM's. Maintains files.


• Process CAT Access invoices


• Closely monitor machine work orders and contacts service department with any modifications that are needed


• Code vendor invoices for payment


• Handle some customer credit and journal entries


• Preparation of reports and memos


• Coordinate work order information for Warranty Department


• Travel to branch locations


• Logs time on computer


• Updates computer records for vacation/sick/personal business leave on Ceridian Time Pro


• Receives and distributes mail


• Transmits information via facsimile, personal messenger, email, etc.


• Answers telephone and routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct request, issues or concerns


• Assists Manager and others with projects as needed

MINIMUM REQUIREMENTS:

Education:

High School diploma.

Work Experience:

Two years working experience in a similar administrative related position.

Physical :

Must be able to clearly communicate to others, especially in group facilitating and in writing. Must be able to use a PC for long periods.

Other :

Good verbal and composition skills. Accounting knowledge. Computer literate. Technical aptitude.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Other details

• Pay Type Hourly

initStaticMap(true); Gregory Poole Equipment Company is a family founded, family owned, and family led organization. We care about our employees and communities and have for the last 71 years we have been in business. We are looking for a driven individual to join our Service Analyst team. This role is designed for a team-driven individual; someone who appreciates the power of collaboration and customer support, including our internal customers. Please visit our resources to explore how you align with our mission at Gregory Poole Equipment Company: About GPEC - Link , The Gregory Poole Advantage - Link.PRIMARY FUNCTION: This position will be responsible for opening Work Orders, adding Segments, and closing Work Orders. This person will monitor e-mails, phone calls, and messages from all Construction branches to support the daily operations of the Service Departments. Set procedures will be incorporated to provide Standardized Processes for all branches. This person will also be cross trained with Warranty Analysts and work closely in the same department. ESSENTIAL DUTIES: Open, maintain and close work orders for Service Operations. Review and verify the following information.Codes, approves and receive purchase orders. Reviews outside purchases to work orders and PM's. Maintains files. Process CAT Access invoices Closely monitor machine work orders and contacts service department with any modifications that are needed Code vendor invoices for payment Handle some customer credit and journal entries Preparation of reports and memos Coordinate work order information for Warranty Department Travel to branch locations Logs time on computer Updates computer records for vacation/sick/personal business leave on Ceridian Time Pro Receives and distributes mail Transmits information via facsimile, personal messenger, email, etc. Answers telephone and routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct request, issues or concerns Assists Manager and others with projects as needed MINIMUM REQUIREMENTS: Education:High School diploma. Work Experience: Two years working experience in a similar administrative related position. Physical: Must be able to clearly communicate to others, especially in group facilitating and in writing. Must be able to use a PC for long periods. Other: Good verbal and composition skills. Accounting knowledge. Computer literate. Technical aptitude. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.