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Telecommunications Tech II at Federal Reserve Bank (FRB) in Atlanta, Georgia

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:


Federal Reserve Bank of Atlanta

As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

A requirement of this position is that the employee must be fully vaccinated against COVID-19 or qualify for an accommodation from the Bank’s vaccination policy. To provide for the health and safety of its employees and support the Bank’s mission to the greatest extent possible, the Bank decided to adopt this requirement after careful review of public health information, workforce data, employee feedback, and the Federal Reserve System’s pandemic recovery plans. The Bank requires all employees to be vaccinated fully against COVID-19 as a condition of employment.

Under general supervision, provides hardware and software technical support for telephone, voice messaging systems and video conference system. Monitors and resolves telecommunications hardware and software problems. Assists vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. Makes phone system additions, changes, installs new station equipment. Procures new equipment. Installs and maintains VoIP system and analog, digital, IP phones, fax machines andmodems.

Key Responsibilities:

  • Performs the systems administration to support configuration and technical support functions for the District's PBX system, call management system, voice mail systems, call accounting system, and voice recording systems. Operates and maintains video conference system. Installs telephone sets (analog, digital and IP Hardphones), fax machines, modems and associated wiring. Programs users for IP Agent and IP Softphone.

  • Coordinates with vendors for equipment installations, circuit installations, software upgrades and any other issues that require the telecommunications vendor’s assistance. Monitors vendors performing telecommunication services and monitors quality of work.

  • Provides telecommunications support to the District. Responsible for the installation, maintenance and operations of all communications equipment. Troubleshoots routine problems and escalates problems to vendors when necessary. Coordinates with vendors on maintenance support for all telecommunications equipment within the District. Monitors all systems daily and provides on call technical support when required. Provides technical support to users and makes recommendation to the business users on how to improve their communications.

  • Conducts annual telephone surveys and maintains accurate inventory records. Oversees the preparation of telephone directories and maintains records and manuals. Oversees processing of invoices and associated accounting entries for telecommunications services. Contacts vendors, receives bids, prepares requisitions, obtains purchase order information and places orders as directed. Prepares budget projections for unit, monitors budget experience, and explains variances.

  • Responsible for the internal telephone wiring and cabling for the central site's telephone system. Designs and installs new cabling and wiring schemes in support of moves within the central site.

  • Ensures optimal security measures are in place to protect telecommunications systems and to protect the Bank. Minimize access to PBX system, wire rooms and systems administrator's computers through effective password and key control measures. Ensures users comply with Bank/District regulations, department objectives, and published telephone procedures.

  • Coordinates with middle management, administrators, and officers of the Bank for the purpose of planning and discussing their current and future telecommunications requirements. Assists in the development of a Telecommunications Disaster Recovery Plan

Education: Associate degree or 2 years equivalent experience; Bachelor's Degree preferred

Experience: Two to Five years preferred

Technical Skills: Basic System Administration on PBX

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

  • Comprehensive healthcare options (Medical, Dental, and Vision)

  • 401K match, and a fully funded pension plan

  • Paid vacation and holidays; flexible work environment

  • Generously subsidized public transportation

  • Annual tuition reimbursement

  • Professional development programs, training and conferences

  • And more…

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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