Intake Coordinator at Aveanna Healthcare in Worcester, Massachusetts

Job Description:

JOB DESCRIPTION: The Intake Coordinator will be responsible for processing client referrals and making first contact with the referred family to explain/initiate our enrollment process. This includes making initial phone calls to our families, care providers, RC staff, and documenting case notes. 

WHAT AVEANNA OFFERS:
● BENEFITS: Medical, Dental, Vision, vacations/sick days, life insurance, and 401(k).
● FUN, POSITIVE, and PROFESSIONAL work environment.
● Employee appreciation events & employee recognition awards.
● Office Perks and regularly scheduled office outings

INTAKE COORDINATOR RESPONSIBILITIES:
● Adheres to Aveanna’s Core Values
● Answer and transfer calls on our multi-line phone system
● Follow up with Regional Centers, families, and care providers as needed to execute duties
● Enter all referrals in our systems
● Resolve enrollment issues or concerns
● Run reports weekly, monthly, and as needed
● Assist with payroll as needed
● Assist with care provider compliance issues
● Prioritize tasks from supervisors and managers
● Effectively communicate with all levels within the organization
● Performs other duties as assigned or needed

The above statements are intended to be a representative summary of the major duties and responsibilities performed by the incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

INTAKE COORDINATOR QUALIFICATIONS:
● Excellent communication skills via telephone, email, and in-person.
● Strong data entry and process skills.
● Excellent interpersonal skills; self-driven, motivated and results-oriented.
● Ability to effectively communicate with all levels within the organization.
● Strong analytical and judgment skills.
● Excellent computer skills using Microsoft Windows, Word, Excel and PowerPoint.
● High degree of professionalism and confidentiality regarding all aspects of the position and its responsibilities.
● Ability to juggle and prioritize multiple, often competing, priorities in a fast-paced environment.
● Client-first mentality with the ability to interact with internal and external clients at all levels.
● High School or GED required, College a PLUS.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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