Resource Planning Lead Analyst - Work from Home at Cigna in Bloomfield, Connecticut

Job Description:

Performs the capacity forecasting function for back office operational teams, specific to Client Medicare Advantage (MA). Reviews and trends key metrics such as receipts, inventory, membership, attainment, barrier time, productivity, at work/on prod, attrition, volume mix, on-shore vs. off-shore and the respective staffing requirements. Reviews results with matrix partners on a monthly basis, providing strategic direction on how to best leverage the staff going forward, what their forecasted results are and provides recommendations on new hire needs, conversion skill needs and up-training needs. Understands the long term and short term plans for MA, that maximize overall resource utilization across all available supply levers while ensuring best in class service levels.

Responsibilities:

• Requires solution-based strategic thinking to enable the business to operate as lean as possible without sacrificing quality or risking metric results


• Tracks and trends client operational metrics (receipts, production, overtime, inventory, etc.) to help drive business decisions.


• Analyzes operational metrics to enhance forecasts and make recommendations.


• Generate & review the short term capacity files with the client supervisors and managers to ensure assumptions are accurate and up to date.


• Monitor and publish results to plan, identify gaps & lead remediation strategy with operations.


• Assists Client MA by creating "what if" scenarios that allows the business functions to make informed decisions by understanding the impacts miscellaneous assumptions will have to their inventory.


• Generate & review the long term capacity files with the client supervisors and managers to ensure assumptions are accurate and up to date.


• Communicate client inventory hot spots and remediation plans to Senior Leadership within Client.


• Actively participate in recurring team meetings and 1x1s

Qualifications :

• Bachelor's degree strongly preferred with 5+ years equivalent work experience in workforce management, financial/budget planning, or supply chain required


• Intermediate proficiency in MS Excel; Keen ability to present data and proposals for multiple audiences in a clear and concise manner that facilitates clear and constructive dialog among matrix partners


• Excellent communication skills: written, oral, and listening


• Sense of urgency


• Acute attention to detail


• Salesforce and Verint experience preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 55,500 - 92,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.