Sr. IT Field Support Tech at Horizontal Talent in Orlando, Florida

Job Description:

Top skills:

• Exemplary customer service skills (verbal and written)




• ServiceNow and Ivanti experience a plus




• Proficient Windows, Mac and mobile computing skills




• Ability to adapt to a changing environment and handle multiple priorities

Description:

• Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices.




• Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.




• Troubleshoots LAN, server and connectivity issues.




• Utilizes ticketing and hardware asset management system.




• Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.




• Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.

Skillsets:

• Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.




• Relevant Bachelor's degree or equivalent combination of education and experience




• 5 - 10 years of related and extensive IT Support experience




• Reports to Manager




• Use of personal vehicle with mileage reimbursement