Autotech Advisor at Best Buy in Menomonee Falls, Wisconsin

Job Description:

The Autotech Advisor is responsible for building rapport with customers in the mobile installation bay by providing friendly, fast and accurate support. They educate customers on services and technology related to their cars, processes transactions, and schedules appointments.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We're committed to being one of the best companies for our customers and employees by fully embracing people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring our workforce is reflective of the communities we serve.

We are obsessed with building long-term relationships with our applicants, employees, and customers. If you like working in an environment that inspires individual and team success, you'd be a great addition here.

Key Responsibilities

• Drives a positive customer experience by building relationships, networking, and providing solutions to everyday needs.




• Answers questions about estimates, invoices, and installation timeframes.




• Handles client appointments and questions, providing technical advice and assistance.




• Processes customer transactions, including check in and out for scheduled appointments.




• Answers phone calls, schedules appointments, and stages products for Autotechs.




• Confirms customer appointments and availability of accurate parts.




• Utilizes technical capabilities to perform product demonstrations, prepare remote starts, and program remote start key fobs

Basic Qualifications

• Prior experience in a team environment requiring clear, professional, and effective communication




• Prior experience prioritizing multiple tasks in a team environment




• Able to work in a fast-paced environment

Preferred Qualifications

• 3 months of experience in retail or customer service