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Poker Shift Manager at Caesars Entertainment in Shelbyville, Indiana

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Shift: Swing (4p-12a)

Starting Pay: $60,000

Assists with the operations of the Poker Room Promotes and maintains the utmost integrity and high quality customer service to all patrons and employees of Horseshoe Indianapolis Racing & Casino!!


High school diploma or equivalent required. Four (4) years Casino Operations experience (or an equivalent combination of education and/or work experience). Excellent math skills and the ability to multi-task. Well-developed interpersonal skills. Must be able to perform basic math calculations. Must enjoy entertaining and communicating with the public.


• Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.

• Supervises and verifies the operation and conduct of designated game areas. Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer.

• Supervises poker dealers and provides training to ensure proper procedure of casino rules and regulations.

• Ensures proper procedure of game rules and regulations.

• Maintains bank floats.

• Reports significant cash and cheque transactions.

• Verifies issuance of credit after all necessary signatures are confirmed.

• Tracks essential play and relays all pertinent information.

• Acts as role model and motivates subordinates to provide superior level of customer service to the guests.

• Handles guests concerns quickly and efficiently within scope of authority.

• Verbally informs Manager, as well as Surveillance of unnatural or irregular play.

• Verbally informs Manager of disputes on game.

• Knows and abides by IGC Regulations and company policies and procedures.


• Must be able to stand for long periods of time (4 hour intervals).

• Must be able to sit for long periods of time (2 hour intervals).

• Responds to visual and aural cues.

• Must have the manual dexterity to manipulate cards, as well as operate a computer.

• Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort and stack.

• Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator.

• Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights.


Regular attendance in conformance with the standards, which may be established by from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action procedures up to and including termination of employment.

Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.

Upon employment, all employees are required to fully comply with policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work with confidential data required.


Strong written and verbal communications. Ability to work efficiently in a team-oriented environment. Knowledge must be detailed oriented and motivated. Must have the ability to read and comprehend simple instructions, short correspondence and memos. Must have the ability to write in a clear and professional manner. Must have the ability to apply commonsense understanding to carry out detailed written or oral instructions. Must have the ability to deal with problems in a calm and professional manner. Must operate effectively in a deadline-oriented and multi-task environment. Excellent problem solving skills.


Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.

CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must be able to qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License.

Access to gaming floor required

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